Inside Sales Representative

Protolabs; Telford (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Growth opportunities

E-learning platform

Onsite parking

Employee discounts

Life insurance

Job summary

Protolabs in the United States is seeking an Inside Sales Representative to support transactional sales across CNC and 3D Printing service lines. This entry-level role focuses on meeting and exceeding sales targets while delivering a smooth customer experience.

You will nurture prospects, manage the sales pipeline, conduct discovery calls, and collaborate with marketing and customer success to grow revenue.

Qualifications

• Bachelor’s degree or equivalent sales experience.
• 0–2 years of experience in sales or customer-facing roles.
• Ability to prioritize tasks and follow up to close deals.

Responsibilities

• Manage a steady stream of transactional sales opportunities and orders.
• Nurture prospects and engage former customers to create new opportunities.
• Conduct discovery calls to understand customer needs and drive revenue growth.
• Maintain and utilize CRM to manage pipeline and follow-ups.

Skills

Communication

Relationship-building

Self-motivated

Time management

Education

Bachelor’s Degree or equivalent sales experience

Tools

CRM software

Salesforce

Job description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as an Inside Sales Representative!

The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion. The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.

You Will

Opportunity and Pipeline Management:

• Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements.
• Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline.
• Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.

Demand Generation/Lead Management:

• Support lead generation efforts completing sale activities to drive lead qualification and conversions
• Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities.
• Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.

Customer Engagement and Retention:

• Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.
• Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.
• Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.

Operational and Administrative Responsibilities:

• Maintain effective communications with internal partners on customer projects within Protolabs
• Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.
• Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)
• Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application
• Perform other related duties as assigned by Sales Management.

What It Takes

• Entry-level position; Typically has 0-2 years of experience.
• Bachelor’s Degree or equivalent sales experience
• Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals.
• Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives
• Ability to build and sustain robust customer relationships to enhance satisfaction
• Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership

What's In It For You!

• Growth-oriented company with a focus on your development journey through regular feedback and discussions.
• Open and welcoming corporate culture globally.
• Extensive e-learning platform with 300+ training courses and on-site sessions, including internal leadership training
• Onsite car parking, bicycle storage, and convenient public transport links.
• Newly built canteen with free hot drinks.
• Employee Discount scheme with savings across thousands of UK retailers.
• Employee wellbeing culture with mental health support, wellbeing portal, and psychologist assistance.
• Monetary-based Reward Schemes for recognition, referrals, anniversaries, and life events.
• 37.5 hours per week, permanent contract with regular breaks
• 25 days holiday entitlement plus Bank Holidays, increasing with length of service.
• Life insurance policy for eligible employees – 4 x base salary

Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.