Inside Sales Representative

Sotera Health Company; South Carolina; On-site; USD 63,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision insurance

401(k) with company match

Paid holidays and vacation

Education assistance

Job summary

Sotera Health Company is seeking an inside sales/account management professional to manage a portfolio of small accounts in the United States. You will be the main commercial contact, handling pricing, orders, issues, and follow-ups to ensure retention and revenue growth.

This role emphasizes proactive outreach, CRM discipline, and collaboration with operations, CS, and finance to support transactional business and upsell opportunities.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years in inside sales or account management.
• Experience managing multiple small value accounts.
• Strong communication and organizational skills.
• Commercial mindset with pricing and upsell.

Responsibilities

• Own and manage a portfolio of small accounts.
• Be main point of contact for pricing, orders, issues, follow-ups.
• Drive retention and identify upsell opportunities.
• Respond to inbound RFQs and new small account leads.
• Manage pricing within defined guidelines.
• Follow up on quotes to convert into orders.
• Coordinate internally with operations, CS and finance.
• Resolve customer issues and support after-sales when needed.
• Keep CRM updated (pipeline, opportunities, pricing).
• Reactivate inactive or declining accounts.
• Support field sales by taking full ownership of transactional business.

Skills

Strong communication

High organization

Follow-up discipline

Commercial mindset

Customer focus

Education

Bachelor’s degree

Tools

CRM software

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Manage and grow a portfolio of small accounts (<$100K/year), acting as the main commercial contact and ensuring retention, responsiveness, and revenue growth.

Duties and Responsibilities

• Own and manage a portfolio of small accounts
• Be main point of contact for all commercial topics (pricing, orders, issues, follow-ups)
• Drive retention and identify upsell opportunities
• Respond to inbound RFQs and new small account leads
• Manage pricing within defined guidelines
• Follow up on quotes to convert into orders
• Coordinate internally with operations, CS and finance
• Resolve customer issues and support after-sales when needed
• Keep CRM updated (pipeline, opportunities, pricing)
• Reactivate inactive or declining accounts
• Support field sales by taking full ownership of transactional business

Success Metrics

• Revenue retention and growth
• Quote conversion rate
• Response time to customers
• Pipeline visibility / CRM discipline

Experience and Skills Required

• Bachelor’s degree or equivalent experience
• 2–4 years in inside sales or account management
• Experience managing multiple small value accounts
• Strong communication
• High organization and follow‑up discipline
• Commercial mindset (pricing, upsell)
• Ability to manage high volume of accounts
• Proactive and responsive Profile
• Hands‑on
• Customer focused
• Fast response / sense of urgency
• Strong ownership mindset Structure

Pay & Benefits

Pay: $63,000–$95,000 annually , based on experience, qualifications, and skills.

Sotera Health offers a competitive benefits package that includes:

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply.

VEVRAA Federal Contractor

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co‑60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.