Inside Sales Representative

Fuseglobal; Seattle (WA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

FuseGlobal is seeking an Inside Sales Representative in Seattle, WA to drive growth by managing customer accounts and delivering a seamless customer experience for a portfolio of foodservice operators.

You will update account information in the CRM, respond to inquiries, onboard new accounts, troubleshoot issues, and convert qualified leads to support new business activation. The role also involves hitting KPIs and regional travel as needed.

Qualifications

• 2+ years sales/account management experience
• Strong written and verbal communication
• Detail oriented with CRM documentation abilities
• Experience using Outlook and CRM systems

Responsibilities

• Update account information and program records in the CRM with attention to detail
• Respond to general customer inquiries and ensure resolutions
• Handle account setup/maintenance, equipment service, disputes, product tracking, delivery claims
• Conduct proactive sales and support outreach calls by tier
• Implement sales tactics and identify opportunities within the portfolio
• Develop and maintain relationships with current customers to generate new sales
• Report weekly activities and portfolio performance; track KPIs
• Manage CRM opportunities through to closure; participate in team calls and regional travel

Skills

Outlook

Sales experience

CRM documentation

Communication skills

Detail oriented

Tools

CRM

Outlook

Job description

Title: Inside Sales Representative

Location: Seattle, WA

Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)

Initial term: 8 months (position expected to run longer)

The Inside Sales Account team plays a crucial role by driving growth through managing customer accounts, executing sales initiatives that strengthen relationships and deliver seamless customer experience for a portfolio of foodservice operators. The mission of the Inside Sales Representative position is to contribute to the retention and growth of existing businesses and onboard new accounts. This is achieved through various activities such as selling products, distributing marketing and merchandising materials, setting up and onboarding new accounts, troubleshooting equipment, managing order logistics, and qualifying and converting lead generation through our CRM.

What You'll Do:

• Update account information, venue details, and program records in the customer management system with an eye for detail and consistency.
• Respond to general customer inquiries ensuring successful resolutions.
• Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
• Conduct proactive sales and support outreach calls by tier, driving results.
• Implement sales tactics and identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
• Establish, develop, and maintain business relationships with current customers in the assigned market segment to generate new business product sales.
• Measure and report weekly activities to ensure KPIs and goals are met, successfully driving results.
• Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
• Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
• Support monthly and annual sales goals by managing qualified CRM opportunities to closure.
• Actively participate in team calls, as well as make in‑person annual regional visits or periodic business travel, or in market activity fostering collaboration.

What You Bring:

• Experience managing work in Outlook
• 2+ years sales, restaurant, coffeehouse, or account management experience
• Strong communication skills, written and verbal
• Detail oriented ability to document work in CRM
• $31.70 per hour + Overtime
• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

About FuseGlobal:

FuseGlobal is a partnership of people and brand‑leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all‑things tech, and energy & the environment? This is where we live. Engage with us!