Inside Sales Representative

Esri; San Antonio, Northern (TX, KY); On-site; USD 51,000 - 94,000; Full time

Job summary

Esri is hiring an Insight Sales Representative in the United States. You will be the frontline contact for prospective customers, driving a high-volume outreach to fuel Esri’s growth and delivering solutions that address real GIS challenges.

You’ll focus on customer success, listening to needs, and coordinating with sales teams to ensure a seamless experience. The 12-week onboarding program pairs you with a coach to help you learn Esri products and the buying journey.

Qualifications

• 1+ years of sales, consulting, or client facing experience.
• Customer oriented with a high level of professionalism.
• Desire to learn and succeed in tech sales.
• Responsive, friendly, and thoughtful in verbal and written communications.
• Able to ask for and implement others’ feedback to improve.
• Ability to learn new concepts and software programs quickly, retain information, adapt to change.
• Visa sponsorship is not available for this posting. Applicants must be authorized to work in the U.S.

Responsibilities

• Drive results by responding to inbound requests and executing high-volume outbound calls and emails to generate new sales.
• Focus on customer success by listening to needs and recommending Esri solutions.
• Collaborate with sales teams to ensure strong customer experience and smooth handoff of accounts.
• Learn and grow by understanding Esri’s products, leveraging CRM, and sharing knowledge within the team.

Skills

Customer oriented

Strong communicator

Desire to learn in tech sales

Team collaboration

Detail oriented

Education

Bachelor’s degree in business, economics, marketing, geography, GIS, or related field

Tools

Microsoft Office Suite

Job description

Help fuel Esri’s growth and ability to enable organizations around the world to do amazing things with geography and GIS. This is a great opportunity to gain cross-industry experience as you generate new business opportunities. Your efforts will help us identify the people and companies who are trying to solve some of the world’s most difficult problems and enable Esri to support this important work.

Our ideal candidate excels at focusing on customer success. You care about people and make it known you want to help. You are outcome driven and goal oriented. You are methodical and tenacious and can effectively interact with a team. At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. Exceptional performers have opportunity for advancement within the Business Development Division.

Loading

Play

Show Navigation

Show Transcript

More

Back to video

00:00

Play

Seek 10 seconds backwards

Seek 10 seconds forward

00:00 / 02:21

Mute

Mute Press TAB to open volume control Use the arrows to control the volume

Enable Captions

Settings

Turn on Picture in picture

Show Full screen

Search in video

You can search the video captions for specific words or phrases.

Hide Transcript

Skip transcript

Skip transcript Activates to move focus to the Resume AutoScroll button

00:00

Recording. Canyou just do,

00:01

like, testing,one, two, three?

00:02

Testing. Testing,one, two, three.

00:05

My name is Diana Noriega.

00:06

I'm an insightsales team lead,

00:09

and I've been withEzri for six years.

00:11

As an insight salesrepresentative,

00:13

we are the frontline,

00:15

the first pointof contact for

00:17

many customerswho are coming in

00:18

from variousdifferent avenues,

00:20

00:22

We reach out tothese customers.

00:24

We try to identify

00:25

their needs andfigure out how we can

00:28

use RKS technology to

00:30

help them achievetheir goals.

00:32

We also focus on

00:34

the phone and the chatqueue because that's

00:36

where we are the only team

00:39

that supports that, right?

00:40

So when you're talkingto someone and

00:42

you open a chat requestthrough our website,

00:45

it's a real person.It's one of us.

00:46

It's an insight salesrepresentative that

00:48

is answering

00:50

that response backfor that customer.

00:52

You're not talkingto a lot, right?

00:54

The best part about being

00:55

an insight salesrepresentative

00:57

is the opportunityto engage with

00:59

various differentcustomers from private to

01:01

public sectorsacross industry

01:04

and learning about thedifferent challenges,

01:06

complex challenges

01:07

that they'retrying to solve.

01:08

These are real worldchallenges and how

01:11

they're leveraging

01:12

our GIS technologyto do that.

01:14

Join the team as

01:15

an insight salesrepresentative,

01:17

you'll go through a robust

01:18

12 week onboardingprogram.

01:20

It's very handson learning.

01:21

You are paired upwith a coach as

01:23

a mentor to help youthrough the process.

01:25

We slowly introduce you to

01:27

the day to day role of

01:28

an insight salesrepresentative,

01:30

and it encompasseslearning about

01:32

our EEE productsin there as well.

01:34

Um, we help you

01:37

by supporting youto understand

01:38

the foundation ofeach EE product that

01:41

you will be speaking

01:43

to and sellingto customers.

01:45

There is so muchopportunity here

01:48

at EzEE toprofessionally develop,

01:50

whether that's, you know,

01:53

professionally throughskills that you want

01:56

to develop for yourselfor technically,

01:58

if you want to venture

02:00

into the technologya little bit more,

02:02

We are seekingsales professionals

02:04

who have a strongattention to

02:06

detail and whoare passionate

02:08

about helping customers

02:09

through thebuying journey,

02:10

helping them use GIS to

02:12

solve the world's mostcomplex problems.

02:14

If that is you,join our team.

Resume AutoScroll

Responsibilities

• Drive results. Respond to inbound requests and execute a high volume of outbound calls and emails each day to generate new sales to fuel Esri’s growth. Demonstrate the ability to follow up, build sales relationships, and close business. Utilize the phone as well as electronic communication to manage and maintain a pipeline of target prospects, as you gather information and vet customer interest.
• Focus on customer success. Proactively listen to customer needs and recommend appropriate Esri solutions. Work with sales teams to ensure a strong customer experience and timely handoff of accounts for ongoing opportunity management. Collect and share feedback on lead quality to support demand generation.
• Communicate and collaborate. Work with sales management to develop target lists, call strategies, and messaging for customers. Participate in our team environment through meetings, marketing and sales campaigns, and proactively sharing within and across teams.
• Learn and grow. Develop an understanding of Esri’s products and services to execute proven processes and achieve your goals. Leverage CRM best practices and be diligent about creating and managing all data and activities. Learn from your team members and help the team continuously improve.

Requirements

• 1+ years of sales, consulting, or client facing experience
• Customer oriented with a high level of professionalism
• Possess a desire to learn and succeed in tech sales
• Responsive, friendly, and thoughtful in your verbal and written communications
• Able to ask for and implement other’s feedback in order to improve
• Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt to a changing work environment
• Experience with the Microsoft Office Suite, including basic spreadsheet familiarity
• Bachelor’s degree in business, economics, marketing, geography, GIS, or related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Salesforce.com experience
• Software/SaaS experience in a sales or business environment
• Knowledge of any of the following industry sectors: commercial, utility, energy, state and local government, or federal government
• Knowledge or experience with Esri technology

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$24.70 - $45.30 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.