Inside Sales Representative

Woodgrain; Rocky Mount (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base pay & commission

PTO

401(k) Retirement Plan with company?

Health, Dental, and Vision Insurance

HSA

Flexible Spending Account (FSA)

Job summary

Woodgrain, a leading millwork company, seeks an Inside Sales Representative to support the branch sales team, quote building materials, and ensure accurate order communication. The role emphasizes phone-based customer engagement and timely delivery updates.

Requirements include an associate degree or equivalent, 3–5 years of related experience, and strong MS Office skills with a customer-focused mindset. Competitive benefits and a clear path for growth are offered.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school; Bachelor's degree preferred.
• 3-5 years' related experience and/or training; or equivalent combination of education and experience.
• Strong proficiency with MS Office applications (Excel, Word, Outlook, PowerPoint).
• Excellent customer service and relationship-building skills.

Responsibilities

• Convert inbound inquiries into actual sales and quotes.
• Overcome objections and promote the building materials program.
• Prepare sales orders and update customers on delivery dates.
• Make outbound sales calls and develop customer relationships.
• Estimate delivery dates based on production and schedules.
• Resolve customer problems and warranty issues and maintain data in the system.

Skills

Excel

Word

Outlook

PowerPoint

Customer service

Relationship building

Results driven

Business acumen

Project management

Education

Associate's degree or equivalent

Bachelor's degree preferred

Job description

Looking for stability? Join Woodgrain!

We’re growing fast and offering lifetime careers in a supportive work environment.

About Woodgrain:

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Woodgrain is seeking an experienced candidate to join our sales team. With a vast selection of some of the industry's top building products and millwork- including doors, moulding, columns, decking, and more- we provide our dealers with top-of-the-line products from the best supplier brands in the country.

The Inside Sales Representative is responsible for supporting the sales efforts of the branch to ensure the successful execution of sales plans. The Inside Sales Representative sells, quotes, and promotes the building materials program in addition to ensuring prompt and accurate communication with customers on their orders and delivery dates.

Compensation and Benefits

• Competitive compensation package (base pay & commission)
• Paid time-off (PTO) and company paid holidays
• 401(k) Retirement Plan with company match

Essential Duties and Responsibilities

• Work with customers to convert inbound inquiries into actual sales.
• Overcome technical and business objections for prospective customers.
• Emphasize salable features, quotes prices, and prepares sales orders for orders obtained.
• Make outbound sales calls based on sales activity plans generated by the Sales Manager or General Manager.
• Develop and maintain customer relationships.
• Estimate date of delivery to customer based on product knowledge, order processing, production and delivery schedules.
• Investigate and resolve customer problems, including warranty service.
• Update customers of any changes to the promised delivery date.
• Enter new customer data and other sales data for current customers into computer database.
• Comply with required company policies and procedures.
• Communicate with buyers on product shortages or quality issues.
• Additional duties may be assigned.

Education and Experience

• Associate's degree or equivalent from a two-year College or technical school; Bachelor's degree preferred
• 3-5 years' related experience and/or training; or equivalent combination of education and experience

Knowledge, Skills, and Abilities

• Proficient computer skills; experience using Microsoft Excel, Word, Outlook, and PowerPoint (intermediate or advanced).
• Must exhibit customer service skills and the ability to develop relationships over the phone.
• Results driven and ability to generate innovative and creative solutions to problems.
• Ability to develop quick rapport with employees and customers.
• Possesses general business acumen.
• Ability to manage multiple projects

Summary of Company Benefits:

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with a Company Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Paid Time Off (PTO)

Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.