Inside Sales Representative

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Rocky Hill (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Group Insurance

401(k) Match

Stock Purchase Plan

Paid vacation

Company discount

Job summary

Richelieu is hiring an Inside Sales Representative at our local branch in a Monday–Friday day shift, supporting customers with cabinet-making and storage product lines. You will handle inquiries by phone, email, and in person, place orders, and issue quotes.

The role emphasizes product knowledge in woodworking, kitchen and bath design, and close collaboration with outside sales. Candidates should be customer-focused, tech-savvy, and comfortable with AS400 and Microsoft Office.

Qualifications

• Inside sales experience or strong customer service background is preferred.
• Knowledge of woodworking, cabinetry, kitchen/bath design, or related building materials is helpful.
• Proficiency with Microsoft Office applications (Word, Outlook, Excel) and basic computer skills.

Responsibilities

• Assist Richelieu customers by phone, email, and in person at our local branch showroom; research and place orders for building materials products.
• Learn and stay abreast of products, changes, and trends within woodworking, kitchen & bath design, and cabinet making.
• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes.
• Work closely with outside sales representatives with customer orders and quotes; research pricing and availability for various items in multiple product categories.
• Research product solutions for customers to solve field-project issues.
• Maintain and uphold Richelieu's Five Core Values while striving to achieve and surpass our sales objectives.

Skills

Inside sales

Customer service

Communication

AS400

Microsoft Office

Tools

AS400

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are seeking an Inside Sales Representative to join our team of professionals in our branch location for a Monday - Friday, day shift role, selling and supporting our customers with a large variety of cabinet-making and storage solution products. We invite you to visit us at Richelieu.com to learn more.

Why Work for Richelieu?

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about!

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Inside Sales Representative is primarily responsible for inside sales development for a portion of our local sales region. This person will represent Richelieu products, primarily serving the cabinet-making industry.

• Assist Richelieu customers by phone, email, and in person at our local branch showroom; research and place orders for our building materials products
• Learn and stay abreast of products, changes, and trends within woodworking, kitchen & bath design, and cabinet making
• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes
• Work closely with outside sales representatives with customer orders and quotes; research pricing and availability for various items in multiple product categories
• Research product solutions for customers to solve field-project issues
• Maintain and uphold Richelieu's Five Core Values while striving to achieve and surpass our company's sales objectives
• Hours of operation are Monday to Friday, day shift only
• Position may require lifting/pushing/carrying items up to 50 pounds

What We Are Looking For

• A motivated, customer-focused individual, eager to provide top-quality customer experiences when ordering or installing Richelieu products
• Adaptive, responsive to customer and team inquiries, and an excellent communicator by phone, email, and in person
• Prior inside sales, or customer service experience is helpful, ideally at a desktop of office-based setting
• Inside telesales experience preferred in the industrial market.
• Knowledge of woodworking, cabinetry, kitchen/bath design, architectural hardware, or related building materials experience is helpful
• Strong problem-solving skills; able to prioritize tasks, organized, and highly comfortable with technology (uses AS400 database software daily)
• Strong sense of drive and creativity, ability to communicate persuasively and informatively with all types of customers and coworkers
• Proficiency with Microsoft Office applications; must be able to effectively use Word, Outlook , and Excel for daily responsibilities and tasks
• AS400 experience is helpful, but is not required

Compensation And Benefits

• Competitive market-based hourly rate
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation, holidays, and sick days
• Company discount program available