Inside Sales Representative

Whitmore Manufacturing, LLC; Rockwall (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Disability insurance

Life insurance

FSA

HSA

PTO

Maternity leave

Paternity leave

Employee Assistance Program

401(k) match

Profit sharing

ESOP

Job summary

Whitmore Manufacturing, LLC in Rockwall, TX is seeking an Inside Sales professional to manage a portfolio of existing customer accounts and grow revenue across the Hydrotex brand.

You will field incoming leads, conduct outbound calls, and collaborate with customer service, pricing, product management and marketing to meet sales goals. A Bachelor's degree is required, with prior inside sales or customer service experience preferred.

Qualifications

• Bachelor's degree in a related field is required.
• Inside Sales/Customer Service/Sales administration experience is preferred.
• Excellent communication and follow up skills are required.
• Proficiency with personal computers, Microsoft Office, CRM (Salesforce) and related tools is expected.

Responsibilities

• Make outbound calls to customers and prospects to promote products, initiate orders, and introduce new products.
• Utilize the CRM (Salesforce) to manage contacts, document conversations, and create campaigns.
• Learn product information to communicate effectively with customers.
• Prepare proposals and quotes as requested/needed.
• Follow up on leads from trade shows, websites, and other channels.
• Support outside sales by communicating customer activity and providing leads.
• Organize and manage records and data for the Sales Department.
• Introduce additional products into accounts to grow wallet share.
• Periodically visit customers to strengthen relationships.
• Collaborate with customer service, pricing, product management, and marketing to meet goals.

Skills

Communication

Customer Service

Follow-up

Salesforce proficiency

Microsoft Office

Education

Bachelor's Degree in related field

Tools

Salesforce

Microsoft Office

Job description

Whitmore Manufacturing, LLC, established in 1893, is a global leader in performance-engineered products and services that enhance the reliability and lifespan of industrial assets. The company manufactures high-performance lubricants, compounds, friction modifiers, rail equipment, lubrication management products, desiccant breathers, and cleaners/degreasers tailored to diverse industries and applications. Its trusted brands include Whitmore, Jet-Lube, OilSafe, Deacon, Air Sentry, and Hydrotex, all supported by a distribution network focused on technical expertise and total customer satisfaction. Headquartered in Rockwall, Texas, with additional facilities in the United Kingdom and Canada, Whitmore Manufacturing operates as part of CSW Industrials and offers opportunities in a stable, growth-oriented industrial organization.

Position Purpose:

This position will manage a portfolio of existing customer accounts to maintain and grow our business with a focus on Hydrotex branded products. This role will also be responsible for fielding incoming leads for all brands and supporting field sales team in communicating, following up and addressing customers’ needs.

Job Responsibilities:

• Make outbound calls to customers and prospects to promote our products, initiate new orders, and introduce new products.
• Utilize the CRM (Salesforce) to manage contacts, document details of conversations and create campaigns.
• Learn proper product information to be able to communicate with customers effectively.
• Prepare proposals and quotes as requested/needed.
• Communicate market intelligence obtained with supervisor.
• Follow up on leads generated from trade shows, websites and other channels.
• Provide support to outside sales team by communicating customer activity and providing leads.
• Lead efforts to organize and manage all records, reports, and data for the Sales Department.
• Introduce additional products into customer accounts to grow share of wallet.
• Periodically visit customers in person to strengthen relationship.
• Utilize purchasing history and other data to prompt new orders with customers.
• Work collaboratively with customer service, pricing, product management, and marketing to meet your goals.
• Position goals are growth in top line revenue and profit margin.
• Perform other duties as needed.
• Bachelors Degree in related field required.
• Inside Sales/Customer Service/Sales administration experience is preferred.
• Excellent communication and follow up skills are required.
• Requires proficiency in the use of personal computer, Microsoft Office, CRM, and other technology tools.
• Must have good customer service skills and be flexible and adaptable.
• Must be a self-starter and self-motivated.
• Role will work in office in Rockwall, TX.

Whitmore offers excellent competitive wages, world-class benefits, and unparalleled opportunities for development – all to create an invigorating and satisfying environment.

• Disability insurance
• Life insurance
• Flexible Spending Account & Health Savings Account
• Paid time off (PTO)
• Maternity & Paternity leave
• Employee Assistance Program
• 401(k) $1-$1 match, up to 6% - vest immediately
• 401(k) additional profit sharing – up to 3%
• Employee Stock Ownership Plan (ESOP)

Whitmore is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, veteran status, disability, source of income, status as a victim of an intra-family offense, and place of residence or business.