Inside Sales Representative

Arc3 Gases, Inc.; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off and holidays

Tuition reimbursement

Employee assistance program

Wellness program with discounts

Uniforms provided

PPE reimbursements

Job summary

Arc3 Gases, Inc. seeks an Inside Sales Representative at our Raleigh, NC store to grow profitable sales by delivering technical expertise, support, and service to customers and the Arc3 salesforce.

You will assist walk-in customers, provide product recommendations, and ensure smooth order entry and delivery, while upholding Arc3's standards of service and safety.

Qualifications

• Legal right to work in the United States.
• Minimum 18 years old.
• Able to lift up to 75 lbs as needed.
• Valid driver's license with clean record.
• Class B CDL with hazmat endorsement preferred.
• Basic computer/order-entry skills.
• Strong customer-service communication skills.
• Ability to work independently and under pressure.

Responsibilities

• Sell gases and welding supplies to walk-in customers.
• Provide excellent customer service via phone and in-person.
• Advise customers on equipment and materials needed.
• Maintain knowledge of welding products.
• Anticipate customer needs and relay information to Arc3 staff.
• Notify purchasing on shortages.
• Deliver products when needed using company vehicle.
• Support team by preparing orders and restocking.

Skills

Customer service

Communication

Independent work

Driving

Education

High School Diploma

Welding/Tech Education preferred

Tools

Order entry system

Computers/MS Office

Job description

Job Overview

Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Raleigh, North Carolina store. The most successful candidate for this role will help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's salesforce.

Responsibilities and Duties

• Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk‑in customers.
• Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
• Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
• Possess strong welding product knowledge and self‑management skills to deliver superior customer service.
• Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
• Notify the purchasing department when there is a shortage or outage of products.
• Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long‑term customer relationships.
• Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
• Always maintain a professional demeanor and appearance.
• Provide support to other team members by preparing orders and ordering supplies as needed.
• Perform any other duties that may be assigned by Arc3 Gases.

Qualifications

• Must be able to work in the United States
• Must be 18 years or older
• Must be able to lift and carry up to 75 lbs of merchandise as needed
• Must have a valid license with a clean driving record.
• Must have Class B CDL with hazmat endorsement.
• Must have computer skills or some knowledge of a computer order entry system.
• Must have exceptional customer service communication skills.
• Must have the ability to work independently and under pressure to meet deadlines.

Education / Experience

• High School Diploma or Equivalent is required.
• Welding or Technical Education is preferred.

What We Offer

• Competitive pay and comprehensive benefits package.
• Opportunities for professional growth and advancement within the company.
• A supportive and dynamic work environment.

Confidentiality and Discretion

Arc3 Gases requires all employees to sign a non‑disclosure of confidential information agreement.

Benefits

• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Health Savings Accounts with Annual Company Contribution
• Company Paid Short‑Term and Long‑Term Disability Insurance
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Voluntary Life, Critical Illness, and Accident Insurance
• New Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Wellness Program with Health Insurance Premium Discounts
• Company Paid Uniforms
• Personal Protective Equipment Reimbursements

Equal Opportunity Employer. Disabled/Protected Veterans.