Inside Sales Representative

Arc3 Gases, Inc.; Greenville (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

PTO

Tuition reimbursement

Life insurance

Disability insurance

Employee assistance

Job summary

Arc3 Gases, Inc. is seeking an Inside Sales Representative for our Greenville, NC store. The role focuses on growing profitable sales by delivering technical expertise, support, and service to customers and the sales team.

The ideal candidate will assist walk-in customers and provide product recommendations, maintain strong relationships, and uphold Arc3 values of trust and reliability.

Qualifications

• Must be able to work in the United States.
• Must be 18 years or older.
• Must be able to lift and carry up to 75 lbs.
• Valid driver's license with clean record.
• Willing to obtain Class B CDL with hazmat endorsement.

Responsibilities

• Sell industrial, medical, and specialty gases and welding supplies to walk-in customers.
• Provide excellent customer service via phone and in person; handle paperwork and stock retrieval.
• Advise customers on equipment/materials and safe procedures.
• Demonstrate welding product knowledge and strong self-management.
• Anticipate customer needs and relay info to Arc3 personnel.
• Notify purchasing of shortages or outages, ensure timely deliveries.
• Support team by preparing orders and restocking supplies.
• Maintain professional demeanor and appearance; drive company vehicle when needed.
• Perform other duties as assigned by Arc3 Gases.

Skills

Customer service

Computer skills

Independent work

Communication skills

Driving/ CDL interest

Education

High school diploma

Welding/Technical education preferred

Tools

Order entry system

Job description

About Us

Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.

Job Overview

Arc3 Gases is looking for a qualified individual to fill our Inside Sales Representative position at our Greenville North Carolina store. The most successful candidate for this role is someone who will help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's salesforce.

Responsibilities and Duties

• Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.
• Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
• Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
• Possess strong welding product knowledge and self-management skills to deliver superior customer service.
• Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
• Notify the purchasing department when there is a shortage or outage of products.
• Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.
• Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
• Always maintain a professional demeanor and appearance.
• Provide support to other team members by preparing orders and ordering supplies as needed.
• Perform any other duties that may be assigned by Arc3 Gases.

Qualifications

• Must be able to work in the United States
• Must be 18 years or older
• Must be able to lift and carry up to 75lbs of merchandise as needed
• Must have a valid license with clean driving record.
• Must be willing to obtain a Class B CDL with hazmat endorsement.
• Must have computer skills or some knowledge of computer order entry system.
• Must have exceptional customer service communication skills.
• Must have the ability to work independently and under pressure to meet deadlines.

Education/Experience

• High School Diploma or Equivalent is required.
• Welding or Technical Education is preferred.

What We Offer

• Competitive pay and comprehensive benefits package.
• Opportunities for professional growth and advancement within the company.
• A supportive and dynamic work environment.

Confidentiality and Discretion

Arc3 Gases requires all employees to sign a non-disclosure of confidential information agreement.

Benefits

• Annual Profit-Sharing Bonus Plan
• 401(k) Retirement Plan with Company Match
• Health, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Health Savings Accounts with Annual Company Contribution
• Company Paid Short-Term and Long-Term Disability Insurance
• Company Paid Life and Accidental Death and Dismemberment Insurance
• Voluntary Life, Critical Illness, and Accident Insurance
• New Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Wellness Program with Health Insurance Premium Discounts
• Company Paid Uniforms
• Personal Protective Equipment Reimbursements

Equal Opportunity Employer. Disabled/Protected Veterans.

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