Inside Sales Representative

ProSearch; Portland (ME); Hybrid; USD 42,000 - 60,000; Full time

Job summary

The Inside Sales Rep role in Brunswick, Maine, with ProSearch, focuses on engaging new prospects to drive sales, customer loyalty, and satisfaction. The position involves direct sales of Health Plan products via phone, email, and walk-ins to eligible beneficiaries, while delivering world-class service and maintaining strong relationships with partners.

Training occurs onsite in Portland with a subsequent hybrid schedule.

Qualifications

• 2+ years of experience in sales or customer service.
• Post-secondary education preferred.
• State Life & Health Insurance Producer’s License for areas of service required after hire.

Responsibilities

• Performs direct sales of Health Plan products via phone, e-mail, and at walk-in appointments to eligible beneficiaries.
• Deliver world-class customer service, modeling company values, and building relationships with potential members, brokers, and teams.
• Performs all administrative activities related to Inside Sales.
• Maintains accurate information and documentation in all systems and databases.
• Manages their sales opportunity pipeline in a timely and efficient manner.
• Meets or exceeds individual sales metrics including sales numbers, close rates, activity completion, and documentation.
• Participates in process improvement events and other projects as assigned.
• Acts as a mentor to new and temporary sales representatives.
• Gathers market intelligence to inform marketing content and plan design.
• Performs other duties as assigned.

Skills

Sales

Customer service

Communication

Time management

Team collaboration

Education

High School diploma or equivalent

Post-secondary education preferred

Tools

Microsoft Office Suite

Telephonic systems

Call recording & tracking systems

Job description

The Inside Sales Rep role in Brunswick, Maine, has the primary responsibility of interacting with new prospects to increase sales and customer loyalty, customer satisfaction, member retention, and compliance.

Job Description:

• Performs direct sales of the Health Plan products via phone, e-mail, and at walk-in appointments to eligible beneficiaries to support the membership goals of the strategic plan, including identifying opportunities to sell, providing education about the plans, completing enrollments, and following up on prospective members.


• Deliver world-class customer service, modeling company values, and building key relationships with potential members, contracted brokers, other teams and departments to help promote the success of the company


• Performs all administrative activities in relation to Insides Sales.


• Maintains accurate information and documentation in all systems and databases.


• Manages their sales opportunity pipeline in a timely and efficient manner


• Meets or exceeds individual sales metrics including but not limited to: sales numbers, close rates, activity completion, and quality documentation completion


• Participates in process improvement events and other projects as assigned


• Acts as a mentor to both new and temporary sales representatives.


• Acquires market intelligence to inform the content and direction of the marketing and plan design


• Performs other duties as assigned.

Education/Experience Desired:

• High School diploma or equivalent


• Post-secondary education preferred


• 2+ years of experience in sales/customer service required

Education Required Once Hired:

• State Life & Health Insurance Producer’s License for areas of service


• Successful completion of 24 continuing education credits, at least 3 credits have to focus on ethics, to maintain producer license required every 2 years


• Medicare Sales Training and Certification with a grade of 85% or higher required annually


• GA plan exams with a grade of 85% or higher required annually


• Demonstrates an understanding of and alignment with company values


• Customer Service- ability to relate to internal and external customers in a positive and professional manner while proactively meeting the customers’ needs and exceeding quality standards.


• Sales and Marketing Skills- knowledge of principles and methods of promoting and selling products or services, which includes marketing strategy and tactics, sales techniques, and proper use of sales tracking systems.


• Computer skills-Expert knowledge in Microsoft Office Suite, ability to learn and adapt quickly to new applications, and an understanding of telephonic systems, call recording and tracking systems.


• Outstanding telephone and interpersonal skills


• Ability to excel in a fast paced, high stress environment


• Ability to prioritize and multi-task while maintaining focus on department objectives


• Ability to function independently and as a team


• Takes appropriate initiative while soliciting input/advice appropriately


• Prioritizes time and tasks appropriately, efficiently and effectively


• Deadline-oriented


• Ability to work collaboratively with other members of the Medicare Department


• Other duties as assigned

Training takes place onsite in Portland. After training, hybrid schedule is available.