Temporary Inside Sales Representative 1

Martin's Point Health Care Inc.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Martin's Point Health Care is seeking an Inside Sales Rep I to engage new prospects, educate them on Health Plan options, enroll eligible members, and uphold superior customer service. This role emphasizes relationship-building with members, brokers, and internal teams within a not-for-profit health system that serves Maine and beyond.

The position requires a High School diploma with 2+ years in sales or customer service, plus Life & Health Insurance Producer’s license and Medicare training.

Qualifications

• High School diploma or equivalent.
• 2+ years of experience in sales/customer service required.
• State Life & Health Insurance Producer’s license required after hire.
• Medicare Sales Training and Certification with a passing grade required annually.

Responsibilities

• Performs direct sales of Health Plan products via phone, email, and walk-in to eligible beneficiaries.
• Delivers world-class customer service and builds relationships with potential members and partners.
• Maintains accurate information and documentation in all systems and databases.
• Manages sales opportunities in the pipeline and meets targets.
• Participates in process improvement projects and mentors new reps.

Skills

Sales

Customer Service

Microsoft Office Suite

Telephone skills

Communication skills

Education

High School diploma

Post-secondary education preferred

Life & Health Insurance Producer’s License

Medicare Sales Training Certification

Tools

Telephony systems

Call recording systems

Job description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

The Inside Sales Rep I has the primary responsibility of interacting with new prospects to increase sales and customer loyalty, customer satisfaction, member retention, and compliance.

Key Outcomes

• Performs direct sales of the Health Plan products via phone, e-mail, and at walk-in appointments to eligible beneficiaries to support the membership goals of the strategic plan, including identifying opportunities to sell, providing education about the plans, completing enrollments, and following up on prospective members.
• Delivers world-class customer service by upholding the Martin’s Point Culture Statement of People Caring for People, modeling the Martin’s Point Values, and building key relationships with potential members, contracted brokers, other teams and departments to help promote the success of Martin’s Point..
• Performs all administrative activities in relation to Insides Sales.
• Maintains accurate information and documentation in all systems and databases.
• Manages their sales opportunity pipeline in a timely and efficient manner
• Meets or exceeds individual sales metrics including but not limited to: sales numbers, close rates, activity completion, and quality documentation completion
• Participates in process improvement events and other projects as assigned
• Acts as a mentor to both new and temporary sales representatives.
• Acquires market intelligence to inform the content and direction of the marketing and plan design
• Performs other duties as assigned.

Education/Experience Desired

• High School diploma or equivalent
• Post-secondary education preferred
• 2+ years of experience in sales/customer service required
• Education Required
• Once Hired State Life & Health Insurance Producer’s License for areas of service
• Successful completion of 24 continuing education credits, at least 3 credits have to focus on ethics, to maintain producer license required every 2 years
• Medicare Sales Training and Certification with a grade of 85% or higher required annually
• GA plan exams with a grade of 85% or higher required annually

Skills/Knowledge/Competencies (Behaviors)

• Demonstrates an understanding of and alignment with Martin’s Point Values.
• Customer Service- ability to relate to internal and external customers in a positive and professional manner while proactively meeting the customers’ needs and exceeding Martin’s Point quality standards.
• Sales and Marketing Skills- knowledge of principles and methods of promoting and selling products or services, which includes marketing strategy and tactics, sales techniques, and proper use of sales tracking systems.
• Computer skills-Expert knowledge in Microsoft Office Suite, ability to learn and adapt quickly to new applications, and an understanding of telephonic systems, call recording and tracking systems.
• Outstanding telephone and interpersonal skills Ability to excel in a fast paced, high stress environment
• Ability to prioritize and multi-task while maintaining focus on department objectives
• Ability to function independently and as a team
• Takes appropriate initiative while soliciting input/advice appropriately
• Prioritizes time and tasks appropriately, efficiently and effectively
• Deadline-oriented
• Ability to work collaboratively with other members of the Medicare Department
• Other duties as assigned
• There are additional competencies linked to individual contributor, provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

Pay Range: $0.00 - $0.00 The pay range above reflects the anticipated base pay range based on a full-time position. Actual compensation will be determined based on factors such as experience, skills, qualifications, and other job-related considerations. Employees may also be eligible for additional compensation, including incentive or commission-based programs, where applicable and subject to the terms of the relevant plan.

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer. Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]

Do you have a question about careers at Martin’s Point Health Care? Contact us at: [e-mail]

Martin’s Point Health Care is a progressive, not-for-profit organization providing care and coverage to the people of Maine and beyond. The organization operates six primary care health care centers in Maine and New Hampshire, accepting most major insurance plans. Martin’s Point also administers two health plans: Generations Advantage (Medicare Advantage plans available throughout Maine), and the US Family Health Plan (TRICARE Prime plan for active-duty and retired military families in Maine, New Hampshire, Vermont, upstate New York, northern and western Pennsylvania, and northeastern and central Ohio). For more information, visit https://careers.martinspoint.org.