Inside Sales Representative

empowerbrands; Phoenix (AZ); On-site; USD 52,000 - 82,000; Full time

Job summary

JAN-PRO in Phoenix, AZ seeks an Inside Sales Representative to generate new commercial cleaning opportunities through high-volume outbound prospecting and qualification. You will schedule appointments for Outside Sales Representatives and maintain CRM records to support the regional sales team.

The role requires strong communication, resilience, and a proactive sales approach, with a focus on meeting activity and appointment-setting goals within a dynamic, customer-focused environment.

Qualifications

• 2+ years of sales or related experience.
• Experience with high-volume outbound prospecting.
• Excellent verbal communication and listening skills.

Responsibilities

• Outbound prospecting and lead generation.
• Qualify prospects and schedule approximately 25 qualified appointments monthly.
• Maintain accurate CRM records of outreach, follow-ups and appointments.
• Collaborate with Outside Sales Representatives and regional leadership.

Skills

Outbound prospecting

Cold calling

Lead qualification

Appointment setting

CRM management

Communication skills

Time management

Relationship building

Tools

CRM

Job description

Job Title: Inside Sales Representative

Reports to: Regional Director

Location: Phoenix, AZ

Department: Sales

Role: Non-exempt

Experience: 2+ years

About us

Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses.

Position Overview

The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results-driven position plays a critical role in building the sales pipeline by identifying prospective customers, engaging decision-makers , and securing qualified appointments for Outside Sales Representatives.

Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement.

Core Responsibilities

Outbound Prospecting & Lead Generation

• Conduct high-volume outbound prospecting, targeting approximately 125-150 quality calls daily to generate new commercial cleaning opportunities.
• Research prospective businesses, identify key decision-makers , and develop targeted outreach strategies within assigned markets.
• Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers.
• Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening.
• Maintain consistent follow-up with prospective customers to develop qualified sales opportunities.

Lead Qualification & Appointment Setting

• Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness.
• Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.
• Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs.
• Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness.
• Build professional relationships with prospective customers that support future sales opportunities.

Sales Performance & CRM Management

• Consistently achieve established outbound activity, appointment-setting, and lead-generation objectives.
• Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details.
• Monitor individual performance metrics, including call volume, decision-maker conversations, appointments scheduled, appointment attendance, and conversion rates.
• Partner with sales leadership to identify opportunities to improve outreach strategies, prospect engagement, and overall sales performance.

Sales Collaboration & Continuous Improvement

• Partner with Outside Sales Representatives and regional leadership to align prospecting efforts with business development priorities.
• Participate in sales training, coaching, and call reviews to strengthen communication, objection handling, and conversion effectiveness.
• Apply feedback and continuously refine prospecting techniques, sales messaging, and follow-up strategies.
• Contribute to a collaborative, accountable, and results-focused sales environment.

Critical Skills & Attributes

• Strong outbound prospecting and cold-calling skills with the ability to engage prospective customers and generate qualified sales opportunities.
• Excellent verbal communication, active listening, persuasion, and objection-handling skills.
• Competitive, self-motivated, and results-oriented approach with the resilience to maintain consistent performance in a high-rejection sales environment.
• Strong organizational and time-management skills with the ability to manage high-volume outreach and follow-up activities.
• Coachable and adaptable, with a willingness to incorporate feedback and continuously improve performance.
• Strong relationship-building skills with the ability to work collaboratively with Outside Sales