Inside Sales Representative

AmeriBest Home Care, LLC; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

AmeriBest Home Care, LLC is seeking a motivated Business Development Representative to drive growth by expanding the client census and strengthening referral partnerships. You will engage former and potential clients, visit healthcare facilities, and promote our home care services with professionalism.

Ideal candidates have at least one year of sales and customer service experience, a Bachelor's degree, and familiarity with Medicaid/home care programs.

Qualifications

• Bachelor’s Degree required.
• 1+ years of sales experience required.
• 1+ years of customer service experience required.
• 1+ years of recent experience in a home care agency, marketing role, or other healthcare field is highly preferred.
• Experience with Medicaid and home care waiver programs is a plus.
• CHC home care experience is a plus.
• Familiarity with one or more major web-based home health database software programs (HHAeXchange is a strong plus).

Responsibilities

• Drive business growth by consistently increasing the client census.
• Generate client referrals from professional referral sources.
• Call on healthcare facilities, physicians, clinics, and eldercare facilities to generate sales for Home Care Staffing.
• Strengthen and maintain relationships with existing referral sources.
• Represent our agency professionally and knowledgeably in the healthcare community.
• Seek, develop, and participate in marketing opportunities within the community.
• Deliver compassionate problem resolution to clients and caregivers.
• Educate supports coordination organizations regarding AmeriBest services.

Skills

Communication

Sales ability

Customer service

Teamwork

Problem solving

Time management

Empathy

Microsoft Office

Education

Bachelor’s Degree

Tools

Excel

EMR systems

Accounting software

HHAeXchange

Job description

Career Opportunities with AmeriBest Home Care, LLC

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OVERVIEW

Reporting to the Business Development Manager, the Business Development Represenative will drive growth by engaging former and potential clients and building relationships with referral sources. Duties will include sourcing and engaging with potential clients, developing client and caregiver relationships, and growing the overall client census.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drive business growth by consistently increasing the client census.
• Generate client referrals from professional referral sources.
• Call on healthcare facilities, physicians, clinics, and eldercare facilities to generate sales for Home Care Staffing.
• Strengthen and maintain relationships with existing referral sources.
• Represent our agency professionally and knowledgeably in the healthcare community.
• Seek, develop, and participate in marketing opportunities within the community.
• Deliver compassionate problem resolution to clients and caregivers.
• Educate supports coordination organizations regarding AmeriBest services.

COMPETENCIES AND SKILLS

• Excellent organizational, oral, and written communication skills, alongside strong problem-solving abilities.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently.
• Communication: Communicates persuasively; actively listens and seeks clarification when needed.
• Excellent telephone and customer service skills.
• Demonstrates an empathetic attitude towards the care of clients and their family members.
• Ability to manage competing demands for time and resources while independently prioritizing work responsibilities.
• Ability to function effectively as a highly collaborative team member.
• Computer Proficiency: Ability to navigate the Microsoft Office suite (including Excel), EMR systems, general accounting software, and applicable internet resources per company policy.

EDUCATION AND EXPERIENCE

• Education: Bachelor’s Degree required.
• 1+ years of sales experience required.
• 1+ years of customer service experience required.
• 1+ years of recent experience in a home care agency, marketing role, or other healthcare field is highly preferred.
• Previous experience working with consumers, the elderly, and their families is preferred.
• Experience with the Pennsylvania Medical Assistance Program (Medicaid) and home care waiver programs is a plus.
• CHC home care experience is a plus.
• Familiarity with one or more major web-based home health database software programs (experience with HHAeXchange is a strong plus).

COMPLIANCE REQUIREMENTS

• Participate in any investigatory activities as required.
• Report any violation of AmeriBest policies and procedures.
• Conduct yourself in an ethical manner consistent with the AmeriBest mission statement and Standards of Conduct.
• Protect the privacy of protected records and conduct yourself consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state-specific privacy laws.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Standard business office environment with a moderate noise level.
• Physical Demands: Regular requirement to sit, stand, walk, kneel, squat, reach with hands and arms, and use hands to touch, handle, or feel.
• Lifting: Occasional requirement to lift and/or move up to 10 pounds.
• Vision: Vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.