Field Supervisor

AmeriBest Home Care; Philadelphia (Philadelphia County); On-site; USD 60,000 - 85,000; Full time

Job summary

AmeriBest Home Care, LLC is seeking a Field Supervisor to oversee non-skilled supervisory visits across Philadelphia and surrounding counties. You will ensure compliance with policies and regulations while supervising PCAs and conducting field evaluations.

You will mentor staff, document visits, and coordinate care plans, maintaining strong client relationships and high-quality care delivery.

Qualifications

• High School Diploma required.
• CNA or HHA certification preferred.
• At least 1 year of health care experience required.
• Proficient with Microsoft Office Suite.
• Must have automobile, valid driver's license, and auto insurance.

Responsibilities

• Assesses new client needs upon admission and develops initial care plan.
• Confirms care schedule and follows up to ensure quality care.
• Performs client reassessments and notifies Team Lead of changes to care plans.
• Performs field evaluations of PCAs and mentors field staff.
• Assists in closing care gaps and conducts unannounced home visits as needed.
• Communicates client problems and incident reports to appropriate staff.
• Maintains positive client relationships and delivers excellent service.
• Maintains daily schedule and documents visits in HHAX.

Skills

Staff supervision

Customer service

Communication

Time management

Education

High School Diploma

CNA/HHA certification preferred

Associate's degree preferred

Tools

Microsoft Office

Job description

Career Opportunities with AmeriBest Home Care, LLC

Careers At AmeriBest Home Care, LLC

A great place to work.

The Field Supervisor is responsible for planning, coordinating, and documenting non-skilled
supervisory visits for the Philadelphia and surrounding county areas of clients following Home
Care policies and procedures. Field Supervisors assure compliance with local, state, and
federal laws, Medicare regulations, and established company policies and procedures.
The field supervisor is responsible for the direct supervision of the personal care assistant (PCA).
The field supervisor performs field evaluations and serves as a mentor and support for field staff

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. 1. Assesses new client needs upon admission and develops the initial care plan.
2. 2. Confirms schedule for care and follows up with clients to ensure that
   quality care is received.
3. 3. Performs in-person/virtual client reassessments and notifies Team Lead of any changes in
   the client's condition that may necessitate changes to the established care plan.
4. 4. Performs direct observation of PCAs for annual performance evaluation and provisional
   monitoring of newly hired staff.
5. 5. Assists in closing client care gaps and conducts unannounced home visits as necessary.
6. 6. Communicates client problems, concerns, changes, and complaints to appropriate staff,
   and prepares reports of incidents that could result in legal action.
7. 7. Maintains and develops positive relationships with existing and prospective clients,
   demonstrating excellent customer service and setting an example for other staff.
8. 8. Maintains daily schedule in HHAX and accurately completes visits in a timely manner.
9. 9. Participates in staff meetings, agency sponsored in-services, and team meetings, as
   directed.
10. 10. Performs other duties and assists with special projects as requested.

REQUIRED SKILLS AND ABILITIES

• Excellent active listening skills and a strong service orientation.
• Able to supervise staff and coach them to improve functioning and overall agency
  services.
• Patient demeanor with the ability to relate to, empathize with, and show compassion
  for a variety of personalities.
• Good interpersonal, written, and verbal communication skills.
• Ability to work as part of a team and maintain positive working relationships.

EDUCATION AND EXPERIENCE

• High School Diploma
• CNA or HHA certification preferred.
• Associate's degree or equivalent industry experience preferred At
  At least one (1) year of previous experience in health care.
• Proficient with Microsoft Office Suite or related software.
• Must have the use of an automobile in good working condition, a valid driver's license,
  and automobile insurance compliant with company policies.

PHYSICAL REQUIREMENTS

• Ability to move, transport, or position up to 50 pounds
• Ability to move or traverse about in offices and/or client homes, including ascending
  and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

TRAVEL REQUIREMENTS

• A valid driver’s license and reliable personal vehicle are required for this position.