Inside Sales Representative

i3 Broadband; Peoria (IL); On-site; USD 50,000 - 100,000; Full time

Job summary

i3 Broadband is seeking an Inside Sales Representative to enhance customer relationships and achieve sales targets. Responsibilities include managing inbound and outbound communications, driving sales, and providing exceptional customer service. Ideal candidates are motivated with a passion for technology and an ability to work in a fast-paced environment.

Benefits

Medical, Dental, and Vision insurance

Flexible Medical Spending Account

Paid Time Off

Company Matching 401(k)

Qualifications

• Prior experience in an inbound call center or related sales position preferred.
• Must be able to work in a fast-paced environment.
• Ability to pass a criminal background check.

Responsibilities

• Handle customer inquiries promptly and effectively.
• Sales performance and retention goals achievement.
• Develop rapport with customers to ensure satisfaction.

Skills

Customer service

Sales skills

Communication skills

Analytical skills

Education

High School diploma/GED

Job description

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This range is provided by i3 Broadband. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $100,000.00/yr

Job Summary

Inside Sales Representatives are essential to the growth of i3 Broadband. They build relationships with a wide variety of customers, learn about i3 Broadband’s technology and new products, and deliver sales results to assigned goals. Inside Sales Specialists deliver value by expertly handling inbound customer calls and developing rapport and relationships with new prospects with the objective of converting calls and emails to active customers. Inside Sales Specialists also make outbound calls to coordinate final sales and installation and share information about service expansion and other opportunities that benefit existing customers.

Key Duties

• Ability to sell i3 products and services
• Close sales and consistently achieve sales and retention goals
• Develop rapport and maintain a productive communication style throughout all transactions.
• Understand customer needs and identify sales opportunities
• Handle customer inquiries promptly, and effectively with integrity through various communication channels.
• Maintain up-to-date and accurate customer records.
• Collaborate in a team environment with the sales group and other departments to provide efficient and outstanding customer service.
• Communicate with customers through email, inbound calls, make outbound calls to potential customers, and follow up on leads.
• Keep up with product and service information and updates
• Stay informed about competing providers, products, and services
• Upsell products and services
• Retain existing customers through active listening, understanding customers’ needs, and providing appropriate solutions to alleviate concerns.
  
  

Qualifications

Education and Experience:

• Prior experience in an inbound call center or related sales position preferred.
• High School diploma/GED
• Ability to pass a criminal background check.
  
  

Skills And Competencies

• Ability to achieve company objectives and personal sales targets
• Exceptional customer service
• Excellent phone and cold calling skills
• Willing and has a desire to work in a fast-paced environment while maintaining an elevated level of attention to detail and quality results.
• Inquisitive and analytical with a passion for technology.
• Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Must be computer proficient with a basic and diverse understanding of consumer electronics.
• Ability to navigate between multiple systems and screens to access and record the necessary information needed to complete a sale.
• Ability to work independently and maintain confidentiality.
• Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay) to fulfill the team schedule.
• Willing to train, take feedback, and learn the job to i3 Broadband’s standards.
• Results-driven
  
  

Working Conditions

• Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day.
• Ability to wear a headset or other communications device as required in a call center environment.
• Ability to communicate orally and in writing.
• Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.
  
  

Benefits Offered

• Competitive starting wage
• Medical, Dental, and Vision insurance
• Flexible Medical Spending Account
• Paid Time Off
• 7 paid holidays
• Company Matching 401(k)
• Company-paid life insurance
• 100% FREE services to employees who live within our service area
  
  

Equal Opportunity:

i3 Broadband is an equal-opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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