Inside Sales Representative

Garmin Ltd.; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Garmin Ltd. in the United States, Kansas City area, seeks a full-time Inside Sales Representative to grow sales and promote the Garmin brand through account relationships, outbound calls, order processing, and customer service.

The role covers consumer and aviation sales, requires effective communication, teamwork, and ability to travel; responsibilities include developing territory, negotiating sales, analyzing pricing, and collaborating with order analysts, finance, and operations.

Qualifications

• High School Diploma or GED plus at least 2 years of relevant sales experience.
• Ability to operate independently and meet sales goals.
• Strong verbal, written and interpersonal communication skills.
• Willingness and ability to travel as needed.
• Proficiency with Microsoft Office.
• Garmin product knowledge or experience is a plus.

Responsibilities

• Build and maintain relationships with key partners and retailers.
• Develop and execute sales strategies to grow market share.
• Process orders and handle customer inquiries promptly.
• Prepare reports for management and participate in meetings and trainings.
• Assist with aviation and consumer sales initiatives as required.

Skills

Sales skills

Communication

Customer service

Team player

Education

High School Diploma or GED

Bachelor's Degree

Job description

Overview

We are seeking a full-time Inside Sales Representative at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for growing sales and promoting the Garmin brand through building relationships with assigned accounts by outbound sales calls, order processing and customer service.

Essential Functions

• Independently establish, develop and maintain effective internal/external relationships with key business partners and retailers
• Partner with other sales leaders in the development and execution of strategies designed to increase market share and profit with existing accounts
• Analyze, assess and develop suggestions to leadership to set or adjust margin pricing
• Maintain and leverage a high level of product knowledge across all assigned product markets to create sales strategies attractive to potential dealers
• Answer/handle customer phone calls and emails to ensure customer requests are processed both timely and accurately
• Process/follow up with customer requests, inquiries and complaints in a timely manner
• Communicate internally with Order Analysts, Production, Finance, Sales, Shipping, Warehouse and any other associates needed to assist in the processing of the customer orders and inquiries
• Assist with special projects as assigned
• Compile statistics and prepare various reports for management as requested
• Attend meetings, tradeshows and training sessions as required
• Maintain knowledge of current marketing programs and how they apply to the assigned retail partners administering them

CONSUMER SALES:

• Independently run the assigned territories as needed, with no oversight
• Negotiate and execute sales agreements
• Develop territory and manage accounts through outbound sales calls (including cold calls), internal tracking and coordination in a team environment with RSMs
• Recommend additional products and merchandise to retailers to expand the Garmin brand presence
• Educate/inform retailers of new products, training resources, and sales promotions to drive sales growth
• Use both the Dealer Resource Center and Dealer Review tools to log activities and drive efficiencies both internally and with retail partners
• Accurately enter orders into Oracle, verifying that customer purchase orders match Oracle orders and communicate any variances to customer
• Inform customers of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed; recommend replacement products or additional items as necessary
• Follow up on miss‑shipped orders and damaged orders and complete shipping discrepancy form
• Issue Return Material Authorizations and credit memo's when applicable

AVIATION SALES:

• Support the Director with managing the monthly, quarterly and annual forecast, and provide reports highlighting the changes in forecast data compared to previous revisions
• Support Sales Managers and Directors with development and execution of proposal responses, product margin and program analysis, and contract execution with periodic oversight from management or the team
• Demonstrates ability to support Sales Managers and Directors by producing monthly and quarterly sales reports, rebate programs, and shipset tracking
• Support Sales Managers and Directors with development and execution of marketing memos, presentations, business and tradeshow/event planning with periodic oversight from management or the team
• Assist in developing, then managing dealer incentives and programs
• Works with all necessary departments on new product introduction, including pricing and marketing efforts, and monitors that special requirements for the aviation group are implemented/adhered to
• Assist in developing a well‑organized and impactful webinar schedule, as well as managing content for webinars
• Assist with the timely management and facilitation of accurate and engaging responses for the Aviation Sales email inbox with periodic oversight
• Build and present product presentations demonstrating basic knowledge of Garmin products and showing a good level of comfort presenting in front of customers
• Occasionally visit Garmin customers and partners with Sales Managers

Basic Qualifications

• High School Diploma or GED AND a minimum of 2 years relevant experience
• Ability to operate independently with little to no oversight
• Demonstrated ability to meet or exceed sales goals, targets and other performance metrics
• Must be team-oriented, possess a positive attitude, work well with others, be self‑motivated and energetic
• Demonstrated strong and effective verbal, written and interpersonal communication skills
• Must possess the ability to prioritize, organize and multi‑task in a flexible, fast‑paced and challenging environment
• Must be detail‑oriented with excellent organizational skills
• Must demonstrate proficient computer skills and knowledge of Microsoft Office Suite
• Must possess a willingness and ability to travel when needed

Desired Qualifications

• 2+ years of Garmin experience
• Bachelor's Degree
• Must possess the demonstrated in‑depth knowledge of Garmin's product line
• Fully knowledgeable in all aspects of order entry system with a thorough understanding of Oracle management
• Order administration and sales experience in a business‑to‑business environment
• Electronic Data Interchange (EDI) experience
• Bilingual in Spanish, French, Portuguese

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits