Inside Sales Representative

DEU.CERATIZIT Business Services GmbH; North Carolina; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical - 90% paid with 100% reimburse

Dental

Vision

Flexible spending accounts

Company paid life and disability保险

401 K w/ company match

Time off benefits

Job summary

Plansee USA LLC in Franklin, NC is seeking a customer service professional to manage orders and quotes for aerospace and defense programs.

You will coordinate cross-functional teams, review contracts for ITAR compliance, and serve as the primary contact for customers, ensuring accurate SAP/PLM data and timely communication.

Join a collaborative team committed to accuracy, customer satisfaction, and continuous improvement in a fast-paced manufacturing environment.

Qualifications

• 5+ years in customer service, aerospace/defense preferred.
• Strong verbal and written communication.
• Excellent organizational and time management skills.
• Ability to read drawings and understand customer specifications.
• Willingness to travel up to 10%.
• US Citizen or Permanent resident due to ITAR.

Responsibilities

• Enter and manage customer orders in SAP ERP accurately and timely.
• Collaborate cross-functionally with Sales, R&D, Engineering, Estimating, Quality, Logistics, and Production.
• Lead contract reviews to ensure ITAR/export control compliance and identify risks.
• Serve as primary contact for customer orders and coordinate changes via SAP and PLM.
• Support sales by reviewing inquiries and assisting with quotations.
• Build and maintain strong relationships with aerospace/defense customers; monitor CSI.
• Maintain project records in SAP/PLM; provide status reports to stakeholders.
• Ensure compliance with industry standards and documentation requirements.
• Identify opportunities for process improvement to enhance customer experience.

Skills

Customer service

Communication

Organization

Reading drawings

SAP/S4 familiarity

Attention to detail

Self-motivated

Travel up to 10%

ITAR compliance

Tools

SAP/S4

PLM systems

Job description

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

At our Plansee site in Franklin, USA, we specialize in transforming semi-finished molybdenum and tungsten products into complex components—leveraging decades of precision manufacturing and engineering excellence.

Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.

Position type: Exempt

RESPONSIBILITIES

• - Order and Quote Management and Entry: Oversee accurate and timely entry of customer orders in the SAP ERP system, ensuring all specifications and requirements are captured correctly
• - Cross-Functional Collaboration: Interface with Sales, R&D, Engineering, Estimating, Quality, Logisitics, and Production teams to align on customer requirements, resolve issues, and ensure project success.
• - Contract Reviews: Lead compliance culture by conducting thorough reviews of contracts and ensure compliance with customer expectations, company capabilities, export control requirements (e.g., ITAR, DPAS), identify and highlight potential risks.
• - Customer Communication: Act as the primary contact for customer orders, manage customer requests, and ensure changes are effectively communicated and implemented with internal teams via SAP and PLM systems.
• - Sales Support: Provide support to sales managers by assisting with inquiry reviews and quotation processes, ensure timely and accurate responses to customer inquiries.
• - Customer Engagement: Build and maintain strong relationships with aerospace and defense customers, addressing inquiries and ensuring high levels of customer satisfaction (CSI KPI)
• - Documentation and Reporting: Maintain high accuracy of project records in SAP ERP, PLM, and file systems, provide status reports to internal and external stakeholders, and ensure all documentation complies with industry standards and regulations, including export control requirements.
• - Continuous Improvement: Identify opportunities to streamline processes and enhance customer experience within the aerospace and defense sectors.

QUALIFICATIONS

• - 5+ years of customer service experience in a business environment - preferably Aerospace/Defense
• - Strong verbal and written communication skills.
• - Excellent organizational and time management skills
• - Ability to read drawings and understanding customer specifications.
• - Dependable, positive attitude, ability to work independently and in fast paced environment
• - Attentive to detail, multitasker, energetic, and forward thinking.
• - Demonstrates an initiative for success and must be self-motivated
• - Knowledge of SAP/S4 or similar operating system is a plus but will train.
• - Background in materials or metal industry is a plus but will train.
• - Willingness to travel occasionally (up to 10%) for customer visits, trade shows, and to Plansee global sites
• - Due to ITAR requirements, applicants must be authorized to access export-controlled information without a license; US Citizen or Permanent resident

BENEFITS

• - Medical - 90% paid for with 100% reimbursement on deductible
• - Dental
• - Vision
• - Flexible spending accounts
• - Company paid life and disability insurance
• - 401 K w/ company match
• - Time off Benefits
• - Pay range: $55,000-$70,000 + Bonus plan

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Recruitment Team | u [e-mail]

Plansee USA LLC