Inside Sales Representative

US LBM Holdings, LLC; Monett (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

Ridout Lumber and Meek's, divisions of US LBM Holdings, LLC, seek an Inside Sales Representative to support new and existing customers with product information, quotes, and order processing. You will assist outside sales reps and coordinate deliveries, scheduling, and special orders to ensure customer satisfaction.

The role emphasizes building relationships, accurate pricing, and timely communication to drive sales and maintain inventory control in a fast-paced lumber environment.

Qualifications

• 1–3 years in building material industry or related field.
• 1–3 years inside sales experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Respond to customer inquiries about product selection, pricing, orders, deliveries and installations.
• Initiate calls to customers to generate sales.
• Process orders, returns, credits, and service requests with accurate paperwork.
• Coordinate purchasing and delivery of special products; check pricing specs and availability.
• Manage project schedules with outside sales, jobsites and customers.
• Maintain stock levels on sales floor and stockroom.

Skills

Customer relations

Written English

Oral communication

Inventory control

Product knowledge

Education

High school diploma or GED

Tools

Cash register

Computer basics

Job description

Ridout Lumber and Meek's combine over 150 years of trusted service and deep local relationships across Arkansas and Missouri to deliver top-tier building materials and customer-first solutions as part of the US LBM family. Build your future with us-where career advancement is supported through leadership development, cross-market opportunities, and a strong culture of growth.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Ridout Lumber and Meek's, Divisions of US LBM Holdings, LLC are equal opportunity employers. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.