Inside Sales Representative

Builders FirstSource; Menomonie (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Builders FirstSource is seeking a retail sales associate to assist walk-in customers, provide product guidance, and quote small projects. You will enter orders and coordinate deliveries while supporting inventory and store upkeep.

Requirements include a high school diploma or GED with 6 months of sales experience; familiarity with MS Office and an ERP system is helpful. Training will be provided.

Qualifications

• High school diploma or GED required, with six months sales experience or equivalent.
• Able to learn company product pricing, discounting, and estimating formulas.

Responsibilities

• Assist walk-in, phone, and email customers with product selection and pricing.
• Provide material estimates and quotes for small projects.
• Enter orders and schedule product deliveries.
• Help maintain store organization, inventory, and signage.
• Display strong customer service and resolve simple complaints.
• Follow safety procedures and attend safety meetings.
• Coordinate and participate in customer workshops.
• Perform other duties as assigned.

Skills

Product knowledge

Pricing & quotes

Communication

Customer service

MS Office

ERP software

Material handling equipment

Education

High school diploma/GED

6 months sales experience

Tools

ERP program

Microsoft Office

Job description

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties and Responsibilities

1. Provides customer service primarily to retail customers via walk‑in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
2. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
3. Enters orders into system and schedules delivery of products.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Participates in coordinating and conducting customer workshops.
6. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
7. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
8. Understands and observes all safety procedures and practices to prevent injury to self or co‑workers, attends periodic safety meetings as required, and may recommend changes to improve safety procedures.
9. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience; or equivalent combination of education and experience.

Competencies

• Knowledge of company products, competitor's products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non‑motorized material handling equipment

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching‑extending the hand(s) and arm(s) in any direction.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.