Inside Sales Representative

Builders FirstSource, Inc.; Colorado; On-site; USD 32,000 - 52,000; Full time

Job summary

Builders FirstSource, Inc. is a leading supplier of building materials and services for professionals. Under direct supervision, you will assist retail customers with product selection, pricing, and inquiries, while actively selling products and handling orders and deliveries.

You may also host workshops and support store operations. The role emphasizes strong communication, customer service, and adherence to safety procedures, with opportunities to learn and grow in a fast-paced retail

Qualifications

• High school diploma or GED and six months sales-related experience; or equivalent education/experience.
• Knowledge of company products, pricing, discount and estimating guidelines.
• Strong verbal and written communication skills.
• Demonstrates strong detail orientation and customer service.
• Proficient in Microsoft Office Suite and ERP program.
• Knowledge of material handling equipment.

Responsibilities

• Provides customer service to retail customers via walk-in, phone, or email; assists with product selection and refunds/exchanges.
• Sells products/services and provides quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work to meet productivity goals.
• Coordinates and conducts customer workshops.
• Handles simple complaints and escalates complex issues as needed.
• Assists with store housekeeping, stocking, inventory, and related tasks.
• Observes safety procedures and attends safety meetings.

Skills

Customer service

Sales techniques

Communication skills

Detail oriented

Pricing knowledge

ERP knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

ERP program

Material handling equipment

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.

1. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).

1. Enters orders into system and schedules delivery of products.

1. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

1. Participates in coordinating and conducting customer workshops.

1. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

1. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.

1. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

1. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching-extending the hand(s) and arm(s) in any direction.

This position was posted on 8/4/2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations’ active incentive plan for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail].

If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to [e-mail].

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.