Inside Sales Representative I Sales - Inside Sales

Builders FirstSource, Inc.; Town of Texas (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Affordable benefits

Career development opportunities

Job summary

A leading building materials supplier in Wisconsin is looking for a Sales and Customer Service Representative. The role involves providing exceptional service primarily to retail customers, assisting with inquiries, and selling products. Candidates must hold a high school diploma and have at least six months of sales-related experience. This position requires strong communication skills and the ability to engage effectively with customers in a fast-paced environment. Join a team that values empowerment and career growth.

Qualifications

• Must have at least six months sales-related experience.
• Ability to assist with customer inquiries on product selection and pricing.
• Must demonstrate strong customer service skills.

Responsibilities

• Provides customer service primarily to retail customers.
• Engages in selling company products/services.
• Enters orders into the system and schedules delivery.

Skills

Knowledge of company products

Customer service skills

Sales techniques

Communication skills

Detail orientation

Proficient in Microsoft Office Suite

Ability to use material handling equipment

Education

High school diploma or GED

Tools

ERP program

Hand tools

Forklift

Pallet jack

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value‑added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties and Responsibilities

1. Provides customer service primarily to retail customers, via walk‑in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
2. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
3. Enters orders into system and schedules delivery of products.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Participates in coordinating and conducting customer workshops.
6. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
7. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
8. Understands and observes all safety procedures and practices in order to prevent injury to self or co‑workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
9. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience; or equivalent combination of education and experience.

Competencies

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non‑motorized material handling equipment

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching‑extending the hand(s) and arm(s) in any direction.

Benefits

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and your family. To view all our benefit offerings visit www.bldrbenefits.com.

Equal Opportunity/Affirmative Action

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

Accommodations

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765‑3990 or email: [e-mail]. Please do not send resumes to this email address – it is intended only to be used to request an accommodation in submitting an application for a job opening.

Contact

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.