Inside Sales Representative

Arcwood Environmental; Livonia (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Arcwood Environmental seeks an Inside Sales Representative to join our Commercial Sales team. You will drive growth through outbound and inbound calls, positioning Arcwood solutions to win new business and expand relationships with existing customers.

The role requires hands-on use of CRM tools (Salesforce.com), reporting databases, and phone/email systems. You will collaborate across departments to build a strong sales pipeline and deliver measurable results.

Qualifications

• Bachelor’s degree required.
• 1–3 years of related sales or customer experience.
• Proficiency with Excel, Salesforce, and Power BI.

Responsibilities

• Prioritize health and safety in daily activities.
• Make outbound calls to understand customer needs and promote Arcwood solutions.
• Utilize CRM tools to track activities and manage opportunities.
• Develop and maintain a robust sales pipeline to close deals.
• Collaborate across departments to support sales campaigns.
• Grow existing customer bases while prospecting new clients.
• Contribute to pricing strategies that balance value and profitability.
• Meet daily/weekly outbound metrics and targets.
• Assume additional duties as needed to support the team.

Skills

Outbound calling

CRM & pipeline management

Communication skills

Team collaboration

Education

Bachelor’s degree in accounting, finance, statistics or related field

Tools

Salesforce

Power BI

Excel

Job description

About Arcwood

Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States

Overview

About Arcwood

Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We Move Forward Together, One Team With a Shared Purpose, Counting On Each Other Every Day. Our Core Values Demonstrate How We Work Together To Deliver Value For Our Customers, Putting Them At The Center Of All We Do

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better – advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together – with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values – lead with safety, solving problems creatively, and owning our work together – the result is clear: we deliver exceptional value for our customers.

We’ve reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers’ evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Essential Functions & Responsibilities

Inside Sales Representative (ISR)

As an Inside Sales Representative, part of the Commercial Sales team, you will play a pivotal role in growing sales by focusing on a key customer growth segment. This position involves making effective outbound calls and receiving inbound calls while positioning Arcwood solutions to win business. Success in this role will be derived from consistent customer outreach that position Arcwood solutions, overcome objections, and strong execution against the sales process. This role will involve proficiency with sales tools such as Salesforce.com, reporting databases and phone and emails systems. It will also require the ability to work collaboratively across departments. Ideal candidates will be persistent, motivated and critical thinkers who utilize their intellectual curiosity to build customer relationships, sell the Arcwood value and grow sales.

Essential Functions & Requirements

• Prioritizes health and safety by adhering to policies, processes, and always maintaining safe practices
• Proactively makes outbound calls to assigned customers to understand customer needs and challenges while position Arcwood capabilities
• Utilize and manage CRM tools to track call activity such as outbound call metrics, inbound call metrics, contact management and customer information
• Develops and maintains accurate sales pipeline and works active opportunities to close
• Executes against focused call campaigns to grow key customer targets
• Grow existing customer bases by expanding our share of wallet while also proactively prospecting new customers.
• Manage waste profiles and waste approvals to ensure a timely and valuable customer experience
• Execute against key pricing strategies that positions value to the customer while also preserving profitable growth to Arcwood.
• Ability to deliver daily and weekly outbound metrics as prescribed in the role.
• Takes on additional duties as assigned to support the team and organization

Education

• Bachelor’s degree in accounting, finance, statistics or related field (required)

Experience

• 1-3 years of related experience in sales, customer experience
• Experience with and proficiency in Microsoft Excel, Salesforce, PowerBI or similar tools (required)

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you’ll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share.

Equal Opportunity Employer

Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws.

A post-offer drug screen and background check will be required.