Inside Sales Representative

The Planet Group; LaGrange (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

The Planet Group is offering a hybrid Inside Sales position based in LaGrange, GA. The role focuses on timely responses, relationship building, and CRM management to support customer satisfaction. A bachelor's degree is preferred, along with two years of relevant experience. Salary range is $50-60k, alongside a bonus structure. Ideal candidates will demonstrate strong communication skills, product knowledge, and the ability to manage customer interactions effectively.

Qualifications

• Bachelor's degree is preferred.
• Two years of comparable work experience in a related field preferred (industrial parts).
• Proficiency in Microsoft Office and CRM.

Responsibilities

• Timely response and coordination of activities between customer accounts, sales, service representatives, and departments.
• Develop and maintain relationships with clients to understand their needs.
• Provide ongoing support to ensure customer satisfaction.
• Maintain accurate records in the CRM system.
• Strong understanding of the products or services being sold.

Skills

CRM Management

Relationship Building

Customer Follow-up

Technical Skills in Microsoft Office

Education

Bachelor's degree (preferred)

Tools

CRM software

Job description

Hybrid - Lagrange, GA

$50-60k + bonus

Responsibilities

• Inside Sales: Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments.
• Relationship Building: Developing and maintaining strong relationships with clients to understand their needs and offer solutions.
• Customer Follow-up: Providing ongoing support and follow-up to ensure customer satisfaction and retention.
• CRM Management: Maintaining accurate records of sales activities, customer interactions, and follow-up actions in the Customer Relationship Management (CRM) system.
• Product Knowledge: A strong understanding of the products or services being sold.

Specific Tasks

• Obtains sales orders for aftermarket parts by working with Outside Sales.
• Updates and maintains accurate CRM database files of all assigned accounts.
• Prepares routine cost estimates as required and provides follow-up on principal cost requests.
• Processes formal complaints, customer returns, and customer adjustments in a timely manner.
• Actively assist with resolutions of accounts receivable problems.

Experience & Background

• Educational Background: A bachelor's degree is preferred
• Experience: Two years of comparable work experience in a related field preferred (industrial parts)
• Technical Skills: Proficiency in Microsoft Office and CRM