Inside Sales Representative

F. Hoffmann-La Roche AG; Indianapolis (IN); Remote; USD 47,000 - 88,000; Full time

Job summary

Roche seeks an Inside Sales Representative to drive revenue by identifying, qualifying, and closing sales within an assigned territory. You will remotely manage customer relationships, deliver product value, and solve customer challenges with consultative selling and strong market knowledge.

You will collaborate with Field Sales to develop territory strategies, negotiate terms, and ensure data integrity in Salesforce while complying with GPP and quality standards.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Experience in inside sales or account support; healthcare/diagnostics preferred.
• Strong consultative selling, negotiation, and objection-handling skills.
• Proficient in Salesforce CRM and data integrity.

Responsibilities

• Engage accounts by phone, email, and virtual platforms to drive new business and revenue.
• Collaborate with Field Sales to develop and execute territory strategies.
• Deliver messaging highlighting features, economic value, and differentiators.
• Close sales opportunities and negotiate terms effectively.
• Build and sustain strong customer relationships as the remote primary contact.
• Coordinate account support, manage partner relationships, and run sales programs.
• Troubleshoot and resolve customer issues with cross-functional teams.
• Maintain accurate CRM data and adhere to quality/compliance standards.

Skills

Inside Sales

Consultative Selling

Account Planning

Negotiation

Objection Handling

CRM (Salesforce)

Education

Bachelor’s Degree

Tools

Salesforce

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position As an Inside Sales Representative, you will drive revenue growth and maximize profitability by identifying, qualifying, and closing sales within your assigned territory. Working in close alignment with Field Sales Representatives, you will remotely manage customer relationships, deliver compelling product value, and solve customer challenges using sound judgment and initiative. In this role, you will combine consultative selling skills with strong technical and market knowledge to articulate the unique value of Roche products. You will also serve as a steward of quality and compliance, ensuring all activities meet Roche Quality System standards and Good Promotional Practices.

Sales Execution & Territory Strategy:

• Engage assigned accounts via phone, email, and virtual platforms to drive new business, grow existing accounts, and achieve sales targets.
• Partner with Field Sales Representative(s) to develop and execute targeted account strategies across the designated territory.
• Deliver differentiated product messaging that highlights key features, competitive advantages, and quantifiable economic value for customers.
• Address customer objections, negotiate terms, and close sales opportunities effectively.

Account Management & Customer Support:

• Build and sustain strong customer relationships by serving as a responsive, trusted primary remote contact.
• Coordinate ongoing account support, manage distribution partner relationships, and implement sales programs tailored to customer needs.
• Proactively troubleshoot and resolve customer issues, leveraging internal resources and cross-functional teams when necessary.

Data Integrity & Quality Compliance:

• Maintain complete, accurate, and timely customer and pipeline data within the CRM (Salesforce).
• Capture customer feedback and complaints promptly, processing them through the Roche Quality System and CAPA framework.
• Adhere strictly to Good Promotional Practices (GPP) and corporate compliance standards across all daily interactions.

Who You Are

• Bachelor’s Degree or equivalent experience.
• Entry level sales or equivalent experience.
• Proven track record in inside sales, business development, or account support, preferably within diagnostics, healthcare, or life sciences.
• Strong consultative selling skills, objection handling, negotiation, and account planning abilities.

Behaviors, competencies, and qualities of the ideal Inside Sales Representative Exceptional verbal, written, and virtual presentation skills, with the ability to build rapport remotely. High attention to detail regarding CRM data entry (Salesforce) and adherence to regulated quality/compliance guidelines. Negotiation and problem-solving skills. Ability to work in a regulated environment. Ability to understand technical market issues and factors. Planning and organization skills. Ability to drive revenue generation.

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Indiana is 47,300.00 - 87,900.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position also qualifies for the benefits detailed at the link provided below.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence.

The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients' lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.