Inside Sales Representative

CDW; Illinois; On-site; USD 40,000 - 56,000; Full time

Job summary

CDW is seeking an Inside Sales Representative to enhance productivity within its Advanced Technology Sales Team. The role involves preparing configurations, processing orders, and engaging with customers, requiring effective multitasking and strong communication skills. This full-time position offers a competitive salary, annual bonuses, and a commitment to diversity and equal opportunity within the workplace.

Qualifications

• 2 years of non-retail sales experience or experience in the technology industry.
• Experience in selling hardware, software, solutions, or services.
• At least 3 years in the AT industry with knowledge of internal CDW systems.

Responsibilities

• Prepare and distribute product configurations and customer quotes.
• Process orders accurately and promptly.
• Interact directly with customers for order updates and handle requests.

Skills

Communication

Attention to detail

Interpersonal skills

Multitasking

Decision-making

Customer service

Education

College Degree

Tools

Office applications

AS400

SPS

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. We’re coworkers, not just employees, supporting each other and our clients. We’re proud to share our story and Make Amazing Happen at CDW.

The role of the Inside Sales Representative (ISR) is to maximize the productivity of our Advanced Technology Sales Team by partnering with and supporting our Client Executives and other Field Sales Coworkers.

What you will do:

• Prepare and distribute product configurations and customer quotes using online tools.
• Process orders accurately and promptly via SPS and AS400 systems.
• Interact directly with customers to provide order updates, quotes, and handle requests.
• Manage return merchandise authorizations.
• Coordinate hardware scheduling with services.
• Check for rebates and promotions applicable to customer orders.
• Provide consistent customer service updates on orders and quotes.
• Configure hardware based on best practice standards.
• Attend weekly team meetings to build relationships with sales colleagues.
• Maintain in-depth knowledge of relevant products, promotions, and announcements.
• Engage in training to develop product knowledge and sales skills.
• Complete Partner Product accreditation if applicable.
• Build customer relationships to serve as a backup when the primary sales contact is unavailable.
• Proactively provide pertinent information to clients.
• Develop good internal department relationships.
• Maintain a high sense of urgency to deliver exceptional customer experiences.

What we expect of you:

• Experience in the technology industry or 2 years of non-retail sales experience.
• Proficiency with Office applications.
• Excellent communication, attention to detail, interpersonal skills, and enthusiasm.
• Ability to multitask effectively.
• Confidence in customer interactions.
• Strong oral communication skills.
• Ability to make decisions impacting the work unit.
• Ability to understand and communicate routine information.
• Willingness to travel up to 10% as needed.
• College Degree required.
• Experience in selling hardware, software, solutions, or services.
• Certifications in Advanced Technology (e.g., Cisco).
• At least 3 years of experience in the AT industry.
• Knowledge of internal CDW systems (AS400 / SPS).

Pay range: $40,000 - $56,000, plus annual bonus potential of $20,000. Benefits info: https://cdw.benefit-info.com/

CDW is a leading provider of IT solutions to various sectors in the US, UK, and Canada. We are committed to diversity and equal opportunity employment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting