Inside Sales Representative

Burnett Specialists Staffing | Recruiting; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Burnett Specialists Staffing | Recruiting in Houston, TX is seeking an experienced professional to support outside sales in custom lumber and building materials. You will handle inquiries, prepare quotes, process orders, and coordinate delivery to contractors, builders, and homeowners.

The role emphasizes strong communication, product knowledge, and ability to manage multiple tasks while supporting the sales team on site visits and in a fast-paced environment.

Qualifications

• 3-5 years of experience in custom lumber sales, building materials, or related field.
• Excellent critical thinking skills.
• Basic math skills (able to read a tape measure).

Responsibilities

• Handling incoming customer inquiries about product availability, pricing, and technical specifications.
• Generating quotes based on customer needs, including product selection, quantities, and pricing.
• Order processing: entering customer orders into the system and coordinating delivery.
• Maintaining ongoing communication with existing customers and identifying upsell opportunities.
• Staying updated on building products, applications, and industry trends.
• Collaborating with outside sales, providing product information during on-site visits.

Tools

CRM software

Job description

Responsibilities

• Handling incoming customer inquiries: Answering phone calls, emails, and online chat inquiries from outside sales, contractors, builders, and homeowners regarding product availability, pricing, and technical specifications.
• Generating quotes: Preparing detailed quotes based on customer needs, including product selection, quantities, and pricing.
• Order processing: Entering customer orders accurately into the system and coordinating delivery logistics.
• Customer relationship management: Maintaining ongoing communication with existing customers, addressing concerns, and identifying potential upselling opportunities.
• Product knowledge: Staying updated on the latest building products, applications, and industry trends to effectively answer customer questions.
• Collaboration with outside sales team: Supporting the outside sales team by providing product information and handling customer inquiries while they are on site visits.

Skills needed:

• Strong communication and interpersonal skills
• Detailed knowledge of building materials and construction practices
• Proficiency with CRM software to manage customer data and sales pipeline
• Ability to handle multiple tasks and prioritize effectively
• Excellent listening and problem-solving skills
• Positive, friendly attitude and works well with others
• Willingness to assist others and be flexible

Qualifications

• 3-5 years of experience in custom lumber sales, building materials, or a related field (cabinetry, doors?)
• Excellent critical thinking skills
• Basic math skills (Able to read a tape measure)