Inside Sales Representative

North American Stainless; Ghent (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

North American Stainless in Ghent, KY is seeking an Inside Sales professional to receive and process customer inquiries and orders, follow up on orders, and expedite priority shipments. The role acts as the main customer contact with internal departments to resolve delivery, quality, invoicing, and freight issues.

Responsibilities include coordinating with planning, monitoring orders for delays, and building strong customer loyalty through accurate, timely service and product knowledge of NAS

Qualifications

• Bachelor or associate degree preferred with relevant experience in customer service or inside sales.
• Strong written and verbal communication skills required.
• Ability to learn about NAS products and applications to improve service.

Responsibilities

• Receives and processes customer inquiries and orders via telephone, mail or EDI.
• Monitors orders to anticipate delays and prevent errors.
• Coordinates with planning to promote prompt delivery.
• Responds to customer questions and complaints with internal departments.
• Expands knowledge of NAS products to maximize sales potential.
• Develops understanding of continuing customer needs and builds loyalty.
• Travels to customer facilities and participates in mill meetings when required.
• Supports continuous improvement initiatives.

Skills

Communication skills

Education

Bachelor's or Associate degree

Job description

GENERAL JOB DESCRIPTION:

This position's purpose is responsible for receiving and processing Customer inquiries and orders, the follow-up of these orders, and on those designated by the Customer as priority the expedition of such orders. Inside Sales acts as primary contact for the Customer with internal departmental complaints regarding delivery, quality, invoicing, and freight or application problems. Extended knowledge of the AS400 system and NAS products is vital to this position to maximize the efficient matching of product to Customer.

ESSENTIAL JOB FUNCTIONS:

• 1. Solicits or receives telephone, mail or EDI inquiries and orders.
• 2. Monitors customer orders to anticipate delays and prevent errors.
• 3. Maintains confidential price deviations provided by Outside Sales.
• 4. Coordinates line priorities with planning to promote prompt delivery.
• 5. Acquires working knowledge of possible applications of metal products to maximize sales potential.
• 6. Interacts with technical, accounting, and traffic departments to gain information needed to respond to customer questions and complaints.
• 7. Develops knowledge of customers continuing needs and practice to assure the most efficient service possible, and to build customer loyalty and satisfaction. This may include travel to customer facilities and participation in mill meetings and tours.
• 8. Coordinates with planning to assure optimum lead time

SUPPLEMENTAL JOB FUNCTIONS:

• 1. Other duties as assigned
• 2. Participation in relevant continuous improvement programs.
• 3. Has freedom to contact throughout the Company to expedite and control customer orders within established guidelines.

MINIMUM EDUCATION, SKILLS AND EXPERIENCE:

Bachelor Degree or Associates Degree preferred and/or equivalent years of experience in either Customer service or Inside Sales. Strong written and verbal communication skills required.

PHYSICAL ABILITIES REQUIRED:

• Mobility in plant
• While performing the duties of (this job), the employee is regularly required to sit, stand, walk, etc.
• The employee is frequently required to make use of their hands for technical tasks
• The employee must occasionally lift and/or move up to 50 pounds
• Visual ability with or without correction
• Communication abilities

HEALTH AND SAFETY:

• 1. Work in compliance with the Occupational Health and Safety Act and regulations
• 2. Follow Company safety rules
• 3. Report the absence of or defect in any protective equipment or clothing to the Supervisor or Manager immediately
• 4. Use or wear the equipment, protective devices or clothing that is required to be used or worn:
• a. Safety shoes
• b. Safety glasses
• c. Hearing protection
• d. Hard Hat
• Some areas may require additional personal protective equipment such as:
• e. Respirators; the respirator requires you to be clean shaven in order to comply with company policies and procedures as well as OSHA Regulations.
• f.Fire Retardant clothing
• g. Acid PPE
• 5. Report to the Safety Coordinator, Group Lead or Supervisor any contravention of the Occupational Health and Safety Act and Regulations or Company policy
• 6. Must follow all Lock out Tag out (LOTO) guidelines for designated machines
• 7. Must follow all Environmental Policies and Regulations
• 8. Maintain a clean and safe work area

WORK ENVIRONMENT:

• 1. Work in compliance with the Occupational Health and Safety Act and regulations
• 2. Clean, well ventilated and safe work areas.

HUMAN RESOURCES:

• 1. Abiding by the Acerinox Code of Conduct
• 2. Keeping oneself informed through your company email account
• 3. Maintaining your Dynamic Policy Profile and all assigned learnings therein
• 4. Abiding by all security procedures
• 5. Must have strong written and verbal communication skills
• 6. Must be able to learn, adapt, and retain information
• 7. Must have strong attention to detail and problem-solving skills