Inside Sales Representative

Johnstone Supply - The Ware Group; Florence (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the HVAC industry is seeking an Inside Sales Representative. The role involves providing excellent customer service, managing sales transactions, and maintaining showroom organization. Candidates should have strong communication skills and a high school diploma. Join a team that values flexibility and teamwork while offering competitive pay and benefits.

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Tuition reimbursement

Wellness programs

Qualifications

• 1-2 years retail/wholesale or customer service experience preferred.
• Knowledge of HVAC/R products is a plus.

Responsibilities

• Provide prompt and courteous service to customers.
• Enter sales orders and process payments.
• Maintain showroom stock and organize shelves.

Skills

Communication

Teamwork

Attention to detail

Numerical skills

Education

High School diploma or G.E.D.

Tools

RF scanners

Forklift

Job description

Join to apply for the Inside Sales Representative role at Johnstone Supply - The Ware Group

***Experience in counter sales within HVAC, refrigeration, or related trades industries preferred.***

Provide prompt and courteous service to customers, including sales, merchandising, order processing, pricing, product research, promotional activities, and all aspects of customer service. Showroom stocking, organization, and cleaning are required as needed.

1. Greet customers professionally and helpfully.
2. Respond promptly and courteously to customer needs and requests.
3. Handle warranty claims and credit returns timely, completing all documentation and receiving product returns per SOPs.
4. Enter sales orders and process payments according to cash handling policies.
5. Answer calls, provide quotes, take orders, and answer product/service questions.
6. Maintain showroom stock, organize shelves, and keep the area clean.
7. Balance daily sales transactions with payments received.
8. Identify damaged inventory for markdown and sale.
9. Maintain a neat and professional appearance.
10. Attend training to enhance product knowledge and customer service skills.
11. Promote promotions and flyers to customers when time permits.
12. Notify supervisor of busy sales periods to manage customer wait times.
13. Perform additional duties to uphold high customer service standards.

Our company encourages teamwork and flexibility, expecting employees to assist wherever necessary to ensure success.

Relationships

Internal: Sales, Warehouse, Purchasing, Branch personnel

External: Customers and Vendors

Decision-Making

Ability to make final decisions on customer pricing and gross margin, within established policies, while learning pricing parameters.

Qualifications

• High School diploma or G.E.D.
• Proficiency with personal computers.
• 1-2 years retail/wholesale or customer service experience preferred.
• Effective communication skills.
• Knowledge of HVAC/R products is a plus, especially during initial 24-36 months.
• Ability to read, write, and understand English, and perform basic math.
• Attention to detail and multitasking ability.
• Proficiency with RF scanners; forklift experience preferred.

Skills & Abilities

Basic computer skills, numerical skills, teamwork, communication, and knowledge of HVAC/R products.

Work Behaviors

Organization, teamwork, customer focus, and commitment to company values.

Certifications

Must obtain and maintain relevant certifications, including forklift certification.

Physical & Working Conditions

Requires standing, walking, reaching, climbing, lifting up to 50 pounds regularly, and up to 70 pounds occasionally. Work environment includes store and warehouse settings with climate control considerations.

Why Join Us?

• Competitive pay and benefits including health, dental, vision, 401K, tuition reimbursement, and wellness programs.

We are an equal opportunity employer. Accommodation requests are welcome. US work authorization required.