Inside Sales Representative

RSCC Wire & Cable LLC; East Granby (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

RSCC Wire & Cable LLC seeks an Inside Sales Representative I to manage customer relationships and support commercial transactions. This role involves coordinating with sales, finance, and operations to ensure accurate orders, pricing, and timely documentation.

The candidate will learn product features to provide accurate quotations and will participate in continuous improvement and safety initiatives across the team.

Qualifications

• High School Diploma or GED required.
• 0-2 years of sales experience preferred.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure accuracy of customer data.
• Interact with sales, customers, finance, and other departments to process orders in a timely manner.
• Verify pricing and terms on orders using published pricing sheets and guidelines.
• Send Sales Order Acknowledgements to customers and provide requested documentation.
• Attend production meetings and coordinate with Operations to monitor order status and communicate changes.
• Process customer credits and complaints per policy while coordinating with operations, supply chain, and sales teams.
• Learn product features to provide accurate quotations to customers.
• Serve as backup support for other Inside Sales team members.
• Maintain compliance with environmental, health, safety policies and ISO procedures.

Skills

Telephone sales

Customer service

Communication skills

Microsoft Office

Excel

Education

High School Diploma or GED

Job description

RSCC Wire & Cable LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Inside Sales Representative I

The Inside Sales Representative I is primarily responsible for managing customer relationships and supporting commercial transactions.

Essential Duties and Responsibilities

• Maintain commercial relationships with existing accounts and ensure the accuracy of customer database information.
• Interact with sales, customers, finance, and other departments to accurately process orders in a timely manner.
• Verify pricing and terms on orders using published pricing sheets and pricing guidelines.
• Send Sales Order Acknowledgements to customers and provide additional documentation as requested.
• Attend production meetings and work closely with the Operations team to monitor customer order status, communicate schedule changes, and elevate critical customer concerns.
• Process customer credits and complaints in accordance with company policy while communicating with operations, supply chain, and sales teams.
• Assist in resolving issues related to purchase order requirements, shipments, invoicing, and product quality.
• Learn product features, capabilities, and applications to provide accurate quotations to customers.
• Serve as backup support for other Inside Sales team members as needed.
• Perform other duties as assigned.
• Maintain compliance with all company environmental, health, and safety policies and government sanction screening requirements.
• Participate in Lean/5S process improvement initiatives and continuous improvement activities.
• Ensure compliance with ISO Quality System procedures.

Education and Experience

• High School Diploma or GED required.
• 0-2 years of sales experience with a demonstrated ability to successfully manage customer relationships preferred.

Knowledge, Skills, and Abilities

• Excellent telephone sales and customer service skills.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.
• Ability to prioritize, organize, and manage time-sensitive issues.
• Proficiency in Microsoft Office applications, including Outlook, Word, and PowerPoint.
• Advanced Excel skills, including the ability to develop and maintain spreadsheets, merge data, and analyze information.
• Strong team orientation with the ability to collaborate effectively across departments.

Working Conditions and Physical Requirements

• Ability to work extended periods in a sedentary position while sitting, talking, looking at a computer, reviewing charts and graphs, and performing repetitive motions.
• Ability to lift and move objects and materials weighing up to 25 pounds.
• Ability to collaborate with manufacturing team members in an environment that may be noisy.
• Ability to follow safety guidelines and wear required personal protective equipment (PPE) when onsite.

Marmon Industrial is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Welcome to the biggest small business you’ll ever find.

Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.