Inside Sales Representative

Rscc-Wire-; East Granby (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Rscc-Wire- in East Granby, CT, seeks an Inside Sales Representative I to manage customer relationships and support commercial transactions. You will interact with sales, customers, finance, and other teams to process orders accurately and timely.

The role requires a High School Diploma or GED and 0–2 years of sales experience. Strong communication, Excel skills, and teamwork are essential in a manufacturing environment with Lean/5S and ISO requirements.

Qualifications

• Excellent telephone sales and customer service skills.
• Strong verbal and written communication with internal and external customers.
• Ability to prioritize, organize, and manage time-sensitive issues.
• Proficiency in Microsoft Office applications, including Outlook, Word, and PowerPoint.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure accuracy of customer data.
• Process orders in collaboration with sales, finance and operations to ensure timely delivery.
• Verify pricing and terms on orders using pricing sheets and guidelines.
• Prepare and send Sales Order Acknowledgements and additional documentation as requested.
• Participate in Lean/5S and continuous improvement initiatives and ISO quality procedures.

Skills

Customer relationship management

Verbal communication

Written communication

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Excel

Outlook

Word

PowerPoint

Job description

RSCC Wire & Cable LLCAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.Inside Sales Representative IThe Inside Sales Representative I is primarily responsible for managing customer relationships and supporting commercial transactions.Essential Duties and Responsibilities:Maintain commercial relationships with existing accounts and ensure the accuracy of customer database information.Interact with sales, customers, finance, and other departments to accurately process orders in a timely manner.Verify pricing and terms on orders using published pricing sheets and pricing guidelines.Send Sales Order Acknowledgements to customers and provide additional documentation as requested.Attend production meetings and work closely with the Operations team to monitor customer order status, communicate schedule changes, and escalate critical customer concerns.Process customer credits and complaints in accordance with company policy while communicating with operations, supply chain, and sales teams.Assist in resolving issues related to purchase order requirements, shipments, invoicing, and product quality.Learn product features, capabilities, and applications to provide accurate quotations to customers.Serve as backup support for other Inside Sales team members as needed.Perform other duties as assigned.Maintain compliance with all company environmental, health, and safety policies and government sanction screening requirements.Participate in Lean/5S process improvement initiatives and continuous improvement activities.Ensure compliance with ISO Quality System procedures.Education and Experience:High School Diploma or GED required.0-2 years of sales experience with a demonstrated ability to successfully manage customer relationships preferred.Knowledge, Skills, and Abilities:Excellent telephone sales and customer service skills.Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.Ability to prioritize, organize, and manage time-sensitive issues.Proficiency in Microsoft Office applications, including Outlook, Word, and PowerPoint.Advanced Excel skills, including the ability to develop and maintain spreadsheets, merge data, and analyze information.Strong team orientation with the ability to collaborate effectively across departments.Working Conditions and Physical Requirements:Ability to work extended periods in a sedentary position while sitting, talking, looking at a computer, reviewing charts and graphs, and performing repetitive motions.Ability to lift and move objects and materials weighing up to 25 pounds.Ability to collaborate with manufacturing team members in an environment that may be noisy.Ability to follow safety guidelines and wear required personal protective equipment (PPE) when onsite.Marmon Industrial is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.