Inside Sales Representative

Arrow Electronics; Downers Grove (IL); Hybrid; USD 33,062 - 39,950; Full time

Job summary

Arrow Electronics is seeking an Inside Sales Representative to support core accounts in Downers Grove, IL. The role blends office and field sales, coordinating between internal teams and customers to quote, price, and fulfill orders while ensuring on-time delivery.

You will work a hybrid schedule (3 days in office, 2 days remote) with a base plus commission structure and strong earning potential. ITAR compliance is required for relevant work.

Qualifications

• Prefer a 2-year degree and 3–5 years of experience or High school graduate with equivalent related experience.
• Experience with Oracle, Salesforce and Excel (VLOOKUPs and pivot tables).
• Aerospace and Defense experience preferable.
• Must be able to work with ITAR data may require specific certifications.
• This role will perform work covered by ITAR.

Responsibilities

• Responsible for day-to-day sales activities, sales support, and customer service for specified customers and assigned accounts.
• Liaise between field sales, engineering, supplier marketing, manufacturing, purchasing, and other departments.
• Process quotes and order preparation for specified customers; coordinate with PMs for quote and debit information.
• Negotiate pricing (non-contract) and manage price increases; support expediting and respond to delivery issues.
• Provide proactive notifications to customers about delivery status and manage order quality (OTD/E2E).
• Support sales team with Order to Invoice process; analyze root causes and drive issue resolution.
• Attend/lead customer shortage calls and coordinate internal action plans.

Skills

A&D industry experience

Education

2-year degree or equivalent

Tools

Oracle

Salesforce

Excel

Job description

## Inside Sales RepresentativeApplylocations: Downers Grove, Illinoistime type: Full timeposted on: Posted Todayjob requisition id: R244223# **Position:**Inside Sales Representative# **Job Description:**Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.*Arrow Electronics is looking for an energetic and enthusiastic individual that will be part of our Sales Team to support the growth of our core accounts***What You'll Be Doing:*** Responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.* Processes quotes and oder preparation for specified customers and works with centralized PM's for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow) , Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG). Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up), and notify customer of related price increases.* Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).* Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between the sales team and Infosys to perform root cause analysis and provide more complex problem-solving. Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action, and drive closure by managing exceptions. Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met .Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.**What We Are Looking For:*** Developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience* Completes work with a limited degree of supervision* Identifies key issues and patterns from partial/conflicting data* Takes a broad perspective to problems and spots new, less obvious solutions* **This position will include a base salary plus commission (60/40 split, only the base pay is listed on the JD, OTE will be 93k-100k)*** Prefer a 2-year degree and 3–5 years of experience or High school graduate with equivalent related experience* Experience with Oracle, Salesforce and Excel (VLOOKUPs and pivot tables)* ***Aerospace and Defense experience preferable.**** ***Must be able to work with ITAR data may require specific certifications.*** This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).**Work Arrangement:** *This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home.***What’s In It For You:**At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.* Medical, Dental, Vision Insurance* 401k, With Matching Contributions* Short-Term/Long-Term Disability Insurance* Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options* Paid Time Off (including sick, holiday, vacation, etc.)* Tuition Reimbursement* Growth Opportunities* And more!#LI-KO1# **Annual Hiring Range/Hourly Rate:**$23.63 - $28.88Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. # **Location:**US-IL-Downers Grove, Illinois (Butterfield Rd)# **Time Type:**Full time# **Job Category:**Sales# **EEO Statement:**Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)*All Arrow job postings are for existing job vacancies*. *We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.**In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.*