Inside Sales Representative

Monolithic Power Systems, Inc.; Detroit (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

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Job summary

Monolithic Power Systems, Inc. is seeking a customer-facing Inside Sales/Customer Service professional in Detroit to be the central point of contact between customers, sales and the factory.

You will build strong relationships through proactive engagement and service excellence, and ensure alignment of orders with demand. You will review forecasts, manage RFQ renewals, price/margin, and support NPI programs.

Qualifications

• Bachelor degree with 1-2 years of customer-facing experience.
• Energetic team player with a drive for high performance.
• Strong communication and interpersonal skills (oral & written).
• Self-motivated, driven and eager to learn.
• Strong organizational skills and ability to multitask.
• Supply Chain knowledge and CRM experience preferred.
• Proficiency in Microsoft Office including Excel and Power BI.

Responsibilities

• Serve as the central point of contact between customers, sales and the factory.
• Build strong customer relationships through engagement and service excellence.
• Review open orders daily and align with customer demand.
• Manage RFQ renewal and price/margin considerations.
• Review and maintain regional monthly forecast.
• Support NPI programs and track schedules with sales and FAE.
• Administer RMA process and interface with QA and engineering.
• Provide backlog analysis and scheduling insights for delivery commitments.
• Oversee customer service functions including delivery reporting and expedites.

Skills

Strong communication

Team player

Self-motivated

Problem solving

Organizational skills

Education

Bachelor degree

Tools

CRM software

Microsoft Excel

Power BI

PowerPoint

Job description

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.

Job Description

• This role is the central point of contact between customers, sales organization, and the factory.
• In this customer-facing role you will build strong customer relationships through positive customer engagement and service excellence.
• Daily review of open orders to align with available customer demand
• Key point of contact for customer’s supply chain needs
• RFQ Renewal and price/margin management
• Review and maintain regional monthly forecast
• Drive internal support for New Product Introduction (NPI) programs to ensure key scheduling milestones are met; tracking schedule from new product release schedule, revisions, sampling, customer feedback, pilot run and mass production with sales and FAE
• Administer RMA / customer material returns process to compliment regional teams and interface to QA and engineering teams
• Perform monthly backlog analysis and gap management, monitor backlog CRD schedules and manufacturing committed schedules: Understand end customer demands Understand channel inventory in North America sales regions Work with factory on allocation if needed Provide monthly analysis and validation on sales opportunities and pricing through CRM Commission report management – correct commission report revenue tracking.
• Manage overall customer service function including customer delivery reporting, expedites, confirmations to compliment local and factory CSR functions for assigned accounts/region
• Participate in proactive team efforts to achieve departmental and company goals.

Qualifications

• Bachelor degree with 1-2 years of experience in a customer-facing role, preferably in Inside Sales
• Energetic team player with a demonstrated drive for high performance
• Strong communication and interpersonal skills (oral & written)
• Self-motivated, driven, dedicated and willing to learn with a desire to succeed
• Strong organizational skills, ability to prioritize, multi-task and manage your own time
• Excellent problem-solving skills
• Supply Chain knowledge and CRM experience are preferred
• Computer skills in Microsoft Office, including Excel, Power Point and Power BI

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population.

It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Welcome to Monolithic Power Systems, Inc. Careers!

Monolithic Power Systems, Inc. (NASDAQ: MPWR) provides small, highly energy efficient, easy-to-use power solutions for systems found in industrial applications, telecom infrastructures, cloud computing, automotive, and consumer applications.