Inside Sales Representative

Dupli Graphics Corporation; City of Syracuse (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Commission and incentives

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Employee Assistance Program

Professional Development Opportunities

Family-Owned Company Culture

Job summary

Dupli Envelope & Graphics in Syracuse, NY is seeking an Inside Sales Representative to identify new opportunities, develop customer relationships, generate quotes, and collaborate with internal teams to deliver outstanding experiences.

Ideal candidate enjoys prospecting, relationship building, problem solving, and helping customers find solutions that support their business goals. This full-time on-site role offers a base salary with commission and incentive opportunities.

Qualifications

• 2+ years of sales, customer service, account management, or business development experience.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and follow-through.

Responsibilities

• Generate new business through outbound prospecting, networking, email campaigns, and inbound lead follow-up.
• Develop and maintain strong relationships with existing and prospective customers.
• Identify opportunities to cross-sell and upsell Dupli's products and services.
• Prepare and present pricing, estimates, and sales proposals.
• Follow up on quotations and sales opportunities to maximize conversion rates.
• Enter customer orders accurately into company systems and provide customers with timely updates regarding order status, production schedules, shipping information, and delivery timelines.
• Collaborate with estimating, production, and operations teams to ensure customer satisfaction.
• Maintain accurate customer and prospect information within CRM systems.
• Conduct account reviews and identify opportunities for growth.
• May assist with trade shows, marketing campaigns, and customer outreach initiatives.
• Meet or exceed established sales goals and performance metrics.
• Stay informed on industry trends, products, and competitive offerings.

Skills

Communication

Relationship-building

Time management

Organization

Multitasking

Attention to detail

Outbound prospecting

Account management

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

Microsoft Office

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Location: Syracuse, NY (Headquarters)
Salary Range:$50,000 - $65,000 per year, plus commission and incentive opportunities
Schedule: Full-Time, On-Site

Position Overview

The Inside Sales Representative will be responsible for identifying new business opportunities, developing customer relationships, generating quotes, following up on sales opportunities, and collaborating with internal teams to deliver outstanding customer experiences.

This role is ideal for someone who enjoys prospecting, relationship building, problem-solving, and helping customers find solutions that support their business goals.

Key Responsibilities

• Generate new business through outbound prospecting, networking, email campaigns, and inbound lead follow-up.
• Develop and maintain strong relationships with existing and prospective customers.
• Identify opportunities to cross-sell and upsell Dupli's products and services.
• Prepare and present pricing, estimates, and sales proposals.
• Follow up on quotations and sales opportunities to maximize conversion rates.
• Enter customer orders accurately into company systems and provide customers with timely updates regarding order status, production schedules, shipping information, and delivery timelines.
• Collaborate with estimating, production, and operations teams to ensure customer satisfaction.
• Maintain accurate customer and prospect information within CRM systems.
• Conduct account reviews and identify opportunities for growth.
• May assist with trade shows, marketing campaigns, and customer outreach initiatives.
• Meet or exceed established sales goals and performance metrics.
• Stay informed on industry trends, products, and competitive offerings.

Products & Services You'll Sell

• Commercial Printing
• Envelopes
• Direct Mail Services
• Promotional Products
• Corporate Apparel
• Fulfillment & Warehousing Solutions
• Online Ordering Programs

Qualifications

Required

• 2+ years of sales, customer service, account management, or business development experience.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and follow-through.

Preferred

• Experience in printing, promotional products, apparel, direct mail, manufacturing, or related industries.
• Experience preparing estimates or quotations.
• Bachelor's degree in Business, Marketing, Communications, or related field.

What Makes You Successful

• Self-motivated and goal-oriented.
• Comfortable making outbound sales calls and developing new business.
• Curious and eager to learn customer needs.
• Strong problem-solving abilities.
• Team-oriented with a positive attitude.
• Able to build trust and long-term customer relationships.
• Competitive base salary of $50,000 - $65,000 per year
• Commission and performance-based incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Employee Assistance Program
• Professional Development Opportunities
• Family-Owned Company Culture

Equal Opportunity Employer

Dupli Envelope & Graphics is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.