Inside Sales Representative

Havis, Inc.; Burnsville (MN); Hybrid; USD 55,000 - 95,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with employer match

STD/LTD/Life & ADD fully paid

PTO & holidays

Competitive pay

Job summary

Havis, Inc. in Minnesota is seeking an Inside Sales Representative (Western Region) to develop new business, support territory growth, and act as a key internal resource for customers, partners, and the Regional Sales Manager.

You will engage in proactive lead generation, qualification, and disruption-free CRM discipline to drive bookings, revenue, and satisfaction.

Qualifications

• Five years of sales, inside sales, business development, or lead generation experience.
• Bachelor’s degree preferred; equivalent education/experience considered.
• Strong hunter prospecting mindset with motivation, persistence and discipline.
• Excellent verbal and written communication skills with customers, partners and internal teams.
• Strong account management, follow‑up, and relationship-building skills.
• Highly organized with a systematic approach to leads, opportunities, quotes, appointments.
• Ability to learn a detailed technical product line and translate to sales support.
• Experience with CRM tools and Office applications.

Responsibilities

• Identify and pursue new business opportunities through targeted lead generation and follow‑up.
• Qualify inbound/outbound leads and route opportunities to the right channel or partner.
• Support Regional Sales Manager with account development and territory execution.
• Provide market insight and pipeline updates to support growth.
• Build relationships with customers, partners, and end users.
• Provide product information, configuration questions, and quote coordination.
• Prepare for monthly sales meetings with accurate pipeline and forecast data.
• Be first point of contact for sales inquiries and product configurations.
• Coordinate quotes and ensure timely, complete information.
• Utilize CRM and sales tools to track interactions and territory progress.
• Track demo equipment and ensure timely returns for sales activities.
• Share best practices and participate in process improvements.
• Escalate issues to Customer Service and maintain follow-up ownership.
• Schedule appointments and coordinate territory activities for the Regional Sales Manager.
• Keep CRM opportunities accurate and aligned with process.

Skills

Hunter mindset

Verbal & written communication

Account management

Organized & detail oriented

Self-motivation

Technical product knowledge

MS Office proficiency

CRM tools usage

Team collaboration

Adaptability

Education

Bachelor's degree preferred

Tools

CRM tools

Microsoft Office

Outlook

Job description

Reports To:

Director of Sales and Revenue Operations

Position Summary:

The Inside Sales Representative (Western Region) is responsible for developing new business opportunities, supporting territory growth, and serving as a key internal resource for customers, channel partners, independent representatives, value-added resellers, and the Regional Sales Manager. This role combines proactive lead generation, relationship management, sales support, product and configuration assistance, and CRM discipline to help drive bookings, revenue, and customer satisfaction.

Key Responsibilities:

• Proactively identify, cultivate, and pursue new business opportunities through targeted lead generation, outbound prospecting, and follow‑up activities.
• Qualify inbound and outbound leads and route qualified opportunities to the appropriate sales channel, Regional Sales Manager, independent representative, or partner contact.
• Serve as an active member of the territory sales team by supporting the Regional Sales Manager with account development, opportunity management, appointment setting, and territory execution.
• Contribute to strategic territory planning by providing market insight, customer feedback, pipeline updates, and recommendations to support sales growth.
• Build, maintain, and strengthen professional relationships with existing customers, prospective customers, channel partners, independent representatives, end users, and value‑added resellers.
• Provide responsive sales support to independent representatives, end users, and value‑added resellers, including assistance with product information, configuration questions, availability, and quote coordination.
• Participate in monthly sales meetings by contributing accurate information related to pipeline activity, forecasted bookings, revenue expectations, and territory opportunities.
• Act as a first point of contact for sales inquiries and product configuration questions, ensuring requests are addressed professionally, accurately, and in a timely manner.
• Follow up on and coordinate requests for quotes, ensuring information is complete, deadlines are met, and internal stakeholders are aligned.
• Use and maintain multiple software applications, including CRM and sales support tools, to track customer interactions, opportunities, quote activity, and territory progress.
• Track, reconcile, and coordinate demo equipment to ensure accurate records, timely returns, and effective support for sales activities.
• Contribute expertise as a member of the inside sales team by identifying process improvements, sharing best practices, and supporting continuous improvement initiatives.
• Escalate customer issues to the appropriate Customer Service counterpart or internal stakeholder while maintaining ownership of communication and follow‑up as needed.
• Schedule appointments and coordinate territory activities for the Regional Sales Manager to support prospecting, account engagement, and opportunity advancement.
• Partner with the Regional Sales Manager to keep CRM opportunities accurate, current, and aligned with the sales process.

Minimum Qualifications:

• Minimum of five years of successful sales, inside sales, business development, or lead generation experience, with a proven ability to identify, develop, and advance new opportunities.
• Bachelor’s degree preferred; equivalent combination of education, training, and relevant work experience will be considered.
• Strong hunter prospecting mindset with the motivation, persistence, and discipline required to pursue new business and uncover customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport and communicate professionally with customers, partners, and internal teams.
• Strong account management, follow‑up, and relationship‑building skills, with the ability to balance customer responsiveness with sales priorities.
• Highly organized and detail‑oriented, with a systematic approach to managing leads, opportunities, quotes, appointments, and sales‑related activities.
• Demonstrated accountability, self‑motivation, and ability to work independently while contributing effectively to a team environment.
• Ability and willingness to learn a detailed technical product line and translate product knowledge into practical sales support.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience using Customer Relationship Management tools preferred.
• Work may be performed in an office, home office, or mobile work environment, depending on business needs and territory requirements.
• Role requires regular use of computer systems, phone, email, CRM tools, and other sales support applications.
• Travel may be required to support customer meetings, territory activities, sales events, or business needs.
• The position requires collaboration with internal sales, customer service, operations, and channel partner teams.

Benefits:

• Headquartered in Warminster, PA
• ISO 9001 and 14001 Certified – Quality Management System
• Fast growing company in a niche, growing marketplace
• Company offers Health, Dental, Vision and 401(k) Plan with employer match
• 100% employer paid STD, LTD and Life & ADD benefits
• Generous paid time off (PTO) and holiday benefits
• Competitive pay commensurate with education, skills, and experience