Inside Sales Representative

NEFCO Construction Supply LLC; Billings (MT); On-site; USD 40,000 - 55,000; Full time

Job summary

Edge, a division of NEFCO Construction Supply, is a B2B distributor serving contractors, industrial businesses, municipalities, and government entities. This Inside Sales role handles quote and order processing from customers via phone, email, fax, and website ordering, contributing to regional and national accounts.

You will work with outside sales, perform pricing, product availability, and order entry in the ERP, aim to meet sales and gross profit goals, and maintain vendor relationships.

Qualifications

• Experience in fast-paced, high-pressure environments.
• Excellent communication, both verbal and written.
• Strong customer service orientation.
• Proficient with ERP systems and Microsoft Office.
• Willingness to obtain medical DOT card for deliveries.

Responsibilities

• Receive and process price quotes, product availability, and orders for key accounts.
• Generate new business and maintain customer/vendor relationships by phone and visits.
• Meet or exceed sales and gross profit goals as a team.
• Input orders into the sales order system promptly and schedule accordingly.
• Maintain product catalogs and stay current with vendor platforms and training.
• Attend weekly sales meetings.

Skills

Fast-paced work

Computer proficiency

Verbal and written communication

Customer service

Attention to detail

Punctuality

Construction supply experience

DOT card eligibility

Education

Degree preferred

Tools

Eclipse

Microsoft Office

Job description

Description

Edge, a division of NEFCO Construction Supply, is a business-to-business supply distribution company that sells products primarily to commercial contractors, industrial businesses, municipalities, and government entities. Additionally, we have a rental department, repair center, customer training, and other professionally customizable services. We have developed a loyal clientele base. Edge is over 65 years old, privately held, and spans 5 states with 9 locations, headquartered in Spokane, Washington. We sell over 30,000 products from over 200 manufacturers, including: power tools, hand tools, safety equipment, abrasives, fasteners, hangers, strut, ladders and a variety of trade specific tools, equipment, & material handling products.

Job Summary: Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers.
Job Duties:

• Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
• Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
• Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
• Sell and service customers providing pricing and product application information;
• Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
• Input all orders into sales order system in a timely manner;
• Schedule orders according to customer requirements;
• Source materials that NEFCO does not keep in stock through interaction with purchasing team;
• Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
• Keep supervisors apprised of customer issues as warranted;
• Provide promotional literature and product information as requested;
• Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
• Attend weekly sales meetings.

Requirements

Qualifications

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 1-2 years of work experience (preferably in construction supply sales
• ability to obtain medical DOT card for occasional deliveries

Essential Functions

• Keyboarding
• Converse verbally on phone and in person
• Identify and check written documents in mail and on computer