Inside Sales Representative

Nefco Corp.; Billings (MT); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Edge, a division of NEFCO Construction Supply, seeks an Inside Sales Representative to manage quotes and orders for NEFCO customers. You will generate new business, maintain key accounts, and provide pricing and product guidance while coordinating with purchasing to source stock.

Ideal candidates excel in fast-paced environments, have strong communication and customer service skills, and can input orders accurately into the ERP system. Weekly sales meetings and product training are included.

Qualifications

• Able to work in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Strong customer service orientation and relationship-building.
• Regular attendance and punctuality to ensure timely customer responses.
• Degree preferred, industry experience may be considered in lieu of degree.

Responsibilities

• Receive and process requests from customers and outside sales for price quotations, availability, and orders.
• Generate new business and maintain relationships with customers and vendors.
• Meet and exceed sales and gross profit goals individually and as a team.
• Provide pricing and product application information, and identify add-on sales opportunities.
• Input orders into the sales system and schedule them per customer requirements.
• Coordinate with purchasing to source materials not in stock and communicate with stakeholders.
• Attend weekly sales meetings and maintain product knowledge across catalogs and platforms.

Skills

Fast-paced work style

Customer service

Verbal communication

Written communication

Attention to detail

Regular attendance

Education

Degree preferred

Tools

Eclipse ERP

Microsoft Office Suite

Job description

Description

Edge, a division of NEFCO Construction Supply, is a business-to-business supply distribution company that sells products primarily to commercial contractors, industrial businesses, municipalities, and government entities. Additionally, we have a rental department, repair center, customer training, and other professionally customizable services. We have developed a loyal clientele base. Edge is over 65 years old, privately held, and spans 5 states with 9 locations, headquartered in Spokane, Washington. We sell over 30,000 products from over 200 manufacturers, including: power tools, hand tools, safety equipment, abrasives, fasteners, hangers, strut, ladders and a variety of trade specific tools, equipment, & material handling products.

Job Summary: Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO’s Customers.
Job Duties:

• Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
• Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
• Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
• Sell and service customers providing pricing and product application information;
• Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
• Input all orders into sales order system in a timely manner;
• Schedule orders according to customer requirements;
• Source materials that NEFCO does not keep in stock through interaction with purchasing team;
• Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
• Keep supervisors apprised of customer issues as warranted;
• Provide promotional literature and product information as requested;
• Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
• Attend weekly sales meetings.

Requirements

Qualifications

• Demonstrate strong ability to work in fast pace, high pressure environment
• Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong customer service skills
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers
• Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
• Degree is preferred (although industry experience may be considered in lieu of degree)
• 1-2 years of work experience (preferably in construction supply sales
• ability to obtain medical DOT card for occasional deliveries

Essential Functions

• Keyboarding
• Converse verbally on phone and in person
• Identify and check written documents in mail and on computer