Inside Sales Representative

Apex Energy Solutions; Bedford Heights (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career growth

Collaborative culture

Job summary

Apex Energy Solutions in Bedford Heights, OH is seeking a motivated Call Center Agent to support inbound and outbound calls across the U.S., delivering product information and scheduling consultations. You will contribute to both sales and service goals in a fast-paced, performance-driven environment, building rapport and guiding customers toward tailored solutions.

The role emphasizes call handling, upselling opportunities, CRM record maintenance, and collaboration with internal teams to ensure

Qualifications

• 1-2 years of call center or customer service experience, preferably in home improvement.
• Proficiency with CRM systems; experience with i360 Lightning is a plus.
• Strong verbal and written communication skills; able to build rapport quickly.
• Comfortable working toward sales goals in a performance-driven environment.

Responsibilities

• Handle inbound and outbound customer calls, providing product information and scheduling consultations.
• Promote products and services, identifying upsell and cross-sell opportunities.
• Achieve individual sales and customer experience targets as part of the team.
• Update and maintain customer records in CRM to ensure timely follow-up.
• Address customer concerns with effective problem-solving and escalate when needed.
• Collaborate with internal teams to coordinate scheduling and service delivery.
• Develop product knowledge across brand offerings to provide tailored recommendations.
• Work flexible shifts, including evenings and weekends.

Skills

Call center experience

Customer service

Communication

Sales mindset

Tools

i360 Lightning

Job description

Overview

At APEX, we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.

We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.

What We Offer

• Competitive base pay + performance-based incentives .
• Comprehensive paid training to build product and sales expertise.
• Opportunities for career growth within the Great Day Improvements family of brands.
• A supportive, collaborative work culture that values customer experience and performance.

Schedule / Shifts Available

• Monday - Friday:
  • 9:00am - 5:00pm
  • 1:30 PM - 9:30 PM
• Rotating Saturday Schedule:
  • 8:00 AM - 4:30 PM
  • 10:00 AM - 6:30 PM
  • 12:30 PM - 9:00 PM

Pay Rate

$17.00 per hour

Location

Bedford Heights, OH (On-site)

Responsibilities

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.

Qualifications

• 1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
• Seeking people with in Home Improvement Call Center - Inside Sales - Home Services - Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist

GDI is an Equal Employment Opportunity Employer

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