Inside Sales Representative

The Cary Company; Addison (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a dynamic Inside Sales Team at a leading packaging and industrial supplies provider. This role is perfect for individuals who thrive in a collaborative environment and enjoy engaging with customers. You will manage warm leads, ensuring customer success and satisfaction while driving sales growth. With a clear growth path and opportunities for incentives, this position offers both stability and the chance to excel in a supportive, upbeat culture. If you are ready to make an impact and develop your career, this is the opportunity for you!

Benefits

Medical, Dental, Vision Insurance

Life and Supplemental Insurance

Short Term Incentive Plan

401K Provision

Profit Sharing

HRA

Cafeteria Plan

Seasonal company sponsored events

Work/Life Balance

Childcare Reimbursement Program

Qualifications

• Customer service experience is a plus, along with strong communication and negotiation skills.
• Detail-oriented with strong organizational skills and ability to multitask.

Responsibilities

• Respond to customer inquiries and provide product information and quotes.
• Drive repeat business by prioritizing exceptional service and identifying upsell opportunities.
• Maintain organized customer records in the CRM program.

Skills

Customer Service

Communication Skills

Negotiation Skills

Problem-Solving

Multitasking

Organizational Skills

Education

Bachelor's Degree

Associate's Degree

Tools

CRM Software

Microsoft Office Suite

Job description

Ready to help businesses succeed, collaborate with co-workers and be a part of a positive environment in a stable and growing company? The Cary Company, a premier provider of packaging and industrial supplies, is seeking an ambitious, energetic individual to support our dynamic Inside Sales Team. We are looking to fill multiple positions both full and part-time. This position is perfect for those who enjoy working with customers and growing a book of business, as well as those who thrive on managing multiple tasks, while maintaining a curious mindset. No Cold Calling needed (Warm Leads are provided).

In addition to a base compensation, Inside Sales Reps are also eligible after 90 days to participate in our commission program which is paid out once a year. We also have a monthly incentive for high performers in the department each month.

This is an on-site role reporting to our Addison, IL facility.
Pay Range: $40k-$50k + Incentives, Benefits and Commissions
- Growth path provided within department

Responsibilities:

• Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally.
• Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities.
• Attain new customers by understanding customer needs, expectations, and business goals.
• Recommend new products or services by keeping abreast of product offerings, industry trends, and market competition.
• Maintain accurate and organized customer records in the CRM program.
• Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty.
• Remain organized when sending quotes, following up, closing sales.
• Be goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIs.
• Deliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teams.

Qualifications:

• Bachelors or Associates degree is a plus.
• Customer Service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong follow-up and organizational skills and time management.
• Knowledge of packaging materials and products is a plus.

Perks:

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare Reimbursement Program
• 9/80 Scheduling Option (following 1 year of employment)

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment.