Inside Sales Rep-Window Construction

Stone-Bridge-Personnel; Longview (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits

Job summary

Stone-Bridge-Personnel is seeking an Inside Sales Representative/Customer Service in Longview, TX. This role handles walk-in and phone inquiries, provides quotes for distributor sales, and supports sales, order processing, and installation coordination to ensure a positive customer experience throughout the process.

You will manage quotes, orders, and schedules, coordinate with installers and project managers, and help maintain records and communications for seamless project delivery.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum 2 years in customer service, inside sales, or admin support.
• Excellent communication and interpersonal skills with a customer focus.
• Proficiency in Microsoft Office; familiarity with Market Sharp or WTS is a plus.
• Bilingual English/Spanish is preferred.

Responsibilities

• Answer calls, emails, and greet walk-in customers professionally.
• Provide product information, order status, and service inquiries.
• Coordinate communication between customers, installers, and managers.
• Enter and manage sales orders, quotes, and returns in the system.
• Prepare customer files and project documentation; follow up on quotes.
• Assist with permits, scheduling, and invoicing coordination.
• Support sales staff and management as needed.

Skills

Customer service

Inside sales

Communication

Organization

Multitasking

Bilingual English/Spanish

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Market Sharp or WTS

Job description

Inside Sales Representative/Customer Service-Longview

Job Summary

Inside Sales Representative/Customer Service serves as a key point of contact for customers — both walk-in and phone inquiries — house accounts, also provide quotes for Distributor sales; providing exceptional service while supporting sales, order processing, and installation coordination. This position combines front-line customer service responsibilities with inside sales duties to ensure accurate communication, efficient scheduling, and a positive customer experience throughout the sales and installation process.

Essential Duties and Responsibilities

Customer Service Responsibilities

• Answer incoming phone calls, emails, and greet walk-in customers in a professional and friendly manner.
• Assist customers with product information, order status, and service inquiries.
• Coordinate communication between customers, installers, and project managers to ensure timely job completion.
• Prepare and maintain customer files, job folders, and project documentation.
• Follow up with customers regarding quotes, payments, and installation schedules.
• Process permits and submits them to appropriate city departments along with required payments.
• Maintain Lead RRP documentation and ensure proper homeowner notifications and records.
• Assist in organizing and updating the Replacement Window Sales/Install wall pocket folder system.

Inside Sales Responsibilities

• Meet with walk-in customers, remodelers, and replacement sales clients to determine requirements and recommend products.
• Provide accurate price quotes, product details, credit terms, and order information following company procedures.
• Enter and manage sales orders, quotes, and returns in the system accurately.
• Follow up on pending quotes and lead to secure sales opportunities.
• Contact customers to confirm appointments and ensure post-sale satisfaction.
• Monitor scheduled shipment and installation dates to ensure on-time delivery.
• Collaborate with the installation and accounting teams to process completed jobs and invoicing.
• Proactively recommend additional products or services to enhance customer satisfaction.
• Assist sales staff as needed
• Assist Management as needed

Core Competencies

• Customer Focus and Service Excellence
• Communication and Team Collaboration
• Organization and Attention to Detail
• Problem Solving and Follow-through
• Adaptability and Initiative

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 2 years of experience in customer service, inside sales, or administrative support (manufacturing or construction industry preferred).
• Excellent communication and interpersonal skills with a strong customer-focused attitude.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with Market Sharp or WTS is a plus.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to work effectively as part of a team in a fast-paced environment.
• Bilingual (English/Spanish) preferred.

Physical Demands / Working Conditions

• Primarily office environment with frequent phone and face-to-face interaction with customers.
• Occasional lifting of up to 15 lbs. (sample products or files).
• May require brief periods of standing, bending, and walking between office and showroom areas.

NO FELONIES

MUST PASS A BACKGROUND CHECK

Monday - Friday; 8a-5p

Pay $20.00 hr. To start

Company has benefits