Inside Sales Rep - SST

United Rentals, Inc.; Moline (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

United Rentals, Inc. is seeking an Inside Sales Rep - SST to proactively increase revenue for the district by delivering exceptional customer service, processing rental quotes and reservations, and supporting contract termination.

You will help drive World-Class service and operational excellence by resolving customer needs, identifying leads, and coordinating with Logistics and field personnel to meet client requirements.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Exceptional relationship-building and customer service skills.
• Strong multitasking in a fast-paced environment.
• Independent, self-starter and strong self-imposed structure.
• Excellent teamwork, interpersonal and communication skills.
• Keen attention to detail.
• Valid driver's license with acceptable driving record.

Responsibilities

• Respond to all inbound calls in a consistent, professional and courteous manner.
• Review all equipment requests and propose solutions that suit the customer's requirements.
• Negotiate rates on equipment rentals in accordance with pricing policies and procedures.
• Identify leads for new business and communicate to the appropriate field personnel.
• Effectively resolve customer issues and coordinate solutions with other personnel.
• Communicate delivery needs promptly and accurately to Logistics Manager/Dispatcher.
• Call on lost and/or dormant accounts to generate business.
• Other duties assigned as needed.

Skills

Customer service

Communication

Multitasking

Relationship building

Teamwork

Attention to detail

Driver's license

Education

Bachelor's degree or equivalent experience

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As an Inside Sales Rep - SST (Sales Support Team) you will be responsible for proactively increasing revenue for the district/metro area by providing exceptional customer service, processing rental quotes and reservations and terminating contracts. Your essential duty is to support the district/metro area objectives in all aspects of sales and customer service to ensure World-Class service and operational excellence.

What you'll do:

• Respond to all inbound calls in a consistent, professional and courteous manner


• Review all equipment requests and propose solutions that suit the customer's requirements


• Negotiate rates on equipment rentals in accordance with pricing policies and procedures


• Identify leads for new business and communicate to the appropriate field personnel


• Effectively resolve customer issues and coordinate solutions with other personnel


• Communicate delivery needs promptly and accurately to Logistics Manager/Dispatcher


• Call on lost and/or dormant accounts to generate business


• Other duties assigned as needed

Requirements:

• Bachelor's degree preferred or equivalent experience


• Exceptional relationship-building and customer service skills


• Strong ability to multitask in a fast-paced environment


• Independent, self-starter and strong self-imposed structure


• Excellent teamwork, interpersonal and communication skills


• Keen attention to detail


• Valid driver's license with acceptable driving record

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don't just \"talk the talk!\" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our