Inside Sales Rep - SST

United Rentals; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opps

Additional Vacation Buy Up Program (US

Early Wage Access through Payactiv (US

Paid Sick Leave

Inclusive culture

Job summary

United Rentals is seeking an Inside Sales Rep - SST to increase district revenue by delivering exceptional customer service, processing rental quotes and reservations, and managing contract terminations. The role supports sales and service objectives to achieve world-class service and operational excellence.

You will respond to inbound calls, review requests, negotiate rates, identify new business leads, and coordinate with logistics to ensure timely deliveries.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Exceptional relationship-building and customer service skills.
• Strong ability to multitask in a fast-paced environment.
• Independent, self-starter with strong self-imposed structure.
• Excellent teamwork, interpersonal and communication skills.
• Keen attention to detail; valid driver's license with acceptable driving record.

Responsibilities

• Respond to all inbound calls in a consistent, professional and courteous manner.
• Review equipment requests and propose solutions that fit the customer's requirements.
• Negotiate rental rates in line with pricing policies.
• Identify leads for new business and communicate to field personnel.
• Resolve customer issues and coordinate solutions with other teams.
• Communicate delivery needs promptly to Logistics Manager/Dispatcher.
• Call on dormant accounts to generate business.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Teamwork

Attention to detail

Self-starter

Driver's license

Education

Bachelor's degree or equivalent experience

Job description

Great Company. Great People. Great Opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider,

come build your future with United Rentals! As an Inside Sales Rep - SST (Sales Support Team) you will be responsible for proactively increasing revenue for the district/metro area by providing exceptional customer service, processing rental quotes and reservations and terminating contracts. Your essential duty is to support the district/metro area objectives in all aspects of sales and customer service to ensure World-Class service and operational excellence.

Great Company. Great People. Great Opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Rep - SST (Sales Support Team) you will be responsible for proactively increasing revenue for the district/metro area by providing exceptional customer service, processing rental quotes and reservations and terminating contracts. Your essential duty is to support the district/metro area objectives in all aspects of sales and customer service to ensure World-Class service and operational excellence.

What You'll Do

• Respond to all inbound calls in a consistent, professional and courteous manner
• Review all equipment requests and propose solutions that suit the customer's requirements
• Negotiate rates on equipment rentals in accordance with pricing policies and procedures
• Identify leads for new business and communicate to the appropriate field personnel
• Effectively resolve customer issues and coordinate solutions with other personnel
• Communicate delivery needs promptly and accurately to Logistics Manager/Dispatcher
• Call on lost and/or dormant accounts to generate business
• Other duties assigned as needed

Requirements

• Bachelor's degree preferred or equivalent experience
• Exceptional relationship-building and customer service skills
• Strong ability to multitask in a fast-paced environment
• Independent, self-starter and strong self-imposed structure
• Excellent teamwork, interpersonal and communication skills
• Keen attention to detailValid driver's license with acceptable driving record

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

Benefits

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best‑in‑class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.