Inside Sales Rep - Hybrid

Neutron Industries; Mayfield Heights (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Neutron Industries in the United States is seeking an Inside Sales Strategic Account Manager to manage daily service and sales activities for assigned accounts, reactivate inactive customers, and drive revenue through outbound and inbound selling while focusing on customer experience and cross-functional collaboration.

You will serve as the primary contact for accounts, grow the book of business, deliver pricing and product information, and collaborate with Field Sales to support territory

Qualifications

• 1–3 years of inside or phone-based customer selling experience.
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred).
• Excellent verbal and written business communication skills.
• Ability to quickly learn product offerings and communicate value to customers.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

Skills

Inside sales

Phone-based selling

CRM usage

Customer communication

Problem solving

Education

College degree preferred or equivalent experience

Tools

SAP

Siebel

CRM systems

Microsoft Office

Job description

POSITION SUMMARY:

The Inside Sales Strategic Account Manager is responsible for managing daily service and sales activities for assigned accounts. This includes reactivating inactive customers, developing strategic relationships, and driving revenue through outbound and inbound selling efforts. The role requires a strong focus on customer experience, account growth, and cross-functional collaboration.

POSITION RESPONSIBILITIES:

• Serve as the primary point of contact for assigned customer accounts
• Drive account growth by reactivating inactive customers and recruiting new business
• Provide exceptional customer experience through consistent communication and support
• Deliver accurate pricing, product, and service information to customers
• Place and monitor customer orders to ensure timely and accurate shipment
• Maintain detailed customer interactions and activity in the CRM system
• Monitor open invoices and follow up on outstanding payments
• Resolve customer issues related to quotes, orders, and invoices promptly
• Introduce and promote new products and services to existing accounts
• Execute assigned sales campaigns and activities from the Galley Management System
• Collaborate with Field Sales teams and leadership to support broader territory objectives
• Report customer and market insights to Field Sales and Management
• Maintain up-to-date product knowledge and complete required training and certifications
• Organize and manage customer information and sales documentation efficiently

POSITION REQUIRMENETS:

• College degree preferred; equivalent professional experience accepted
• 1-3 years of inside or phone-based customer selling experience
• Strong outbound and inbound phone sales skills
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
• Competency in Microsoft Office applications
• Strong problem-solving and decision-making abilities
• Excellent verbal and written business communication skills
• Ability to quickly learn product offerings and effectively communicate value to customers