Inside Sales Rep (40672)

Emser Tile; Glendale (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Emser Tile is seeking a Branch Sales/Customer Service professional in Glendale, AZ to drive contractor business and deliver exceptional service at the branch. You will uphold standards, provide expert product information, and act as the first point of contact for clients.

The role emphasizes relationship-building, account management, and collaboration with management to hit sales targets. The ideal candidate has 3+ years in sales and customer-facing roles, strong communication skills, and the

Qualifications

• 3+ years of sales and customer facing experience.
• Strong communication and writing skills.
• Uphold professional appearance.

Responsibilities

• Drive all contractor business in branch.
• Uphold proper Branch customer service standards.
• Provide accurate and expert information; be responsive to customers.
• First point-of-contact between the client and Emser.
• Have extensive product knowledge and overview.
• Explain Emser brand, differentiation, and product philosophy.
• Assist customers at the counter with the Customer Support Representative.
• Organize account base and prioritize activities by imminent sales potential.
• Develop and implement plans for longer term sales cycles.
• Participate in weekly sales meetings with Management to set goals.
• Provide samples to trade accounts and walk-in clients per merchandising standards.
• Build sales by explaining product knowledge and identifying customer needs.

Skills

Strong communication

Writing skills

Relationship building

Sales experience

Customer facing

Professional appearance

Tools

JD Edwards

Job description

• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
• Customer facing service and is the first point-of-contact between the client and Emser
• Have extensive product knowledge and overview
• Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
• Assist customers at the counter alongside the Customer Support Representative
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
• Develop and implement plans for longer term sales cycles
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
• Build sales in branch by explaining product knowledge to customers and identifying their needs

Key Responsibilities

• Drive all contractor business in branch
• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
• Customer facing service and is the first point-of-contact between the client and Emser
• Have extensive product knowledge and overview
• Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
• Assist customers at the counter alongside the Customer Support Representative
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
• Develop and implement plans for longer term sales cycles
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
• Build sales in branch by explaining product knowledge to customers and identifying their needs

Qualifications (Knowledge/Skills/Abilities/Experience)

• 3 plus years of sales and customer facing experience
• Strong communication and writing skills
• Uphold professional appearance
• Ability to build relationships with contractors in the branch
• Understand and decipher sales metrics and reports
• Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
• Comfortable in a fast-paced, high stress environment
• JD Edwards experience (preferred, but not required)

Working conditions (Branch/DC Positions)

• Work in enclosed offices, partially enclosed warehouse spaces
• Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays
• Work the day shift from Tuesday Saturday to support business needs.

Physical Requirements (Branch/DC Positions)

• Stand, use hands, and reach with hands and arms
• Walk, stoop, kneel, crouch, or crawl
• Sit, climb or balance
• Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus
• ability to speak and hear; ability to visually detect product color and shading variation
• Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction
• routine set up of samples and displays
• ability to operate sample making equipment.

Qualifications

Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.