Inside Sales Rep (40192)

Emser Tile; Nashville (TN); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Emser Tile in Nashville, TN is seeking a Branch Customer Service/Sales Associate to greet customers, provide product knowledge, and support account selling at the counter. You will be the first point of contact for clients and collaborate with the Customer Support Representative to meet daily service goals.

Responsibilities include maintaining branding, handling sample requests, organizing account activity by potential sales, and contributing to weekly sales planning with management to balance

Formación

• 3+ years of sales and customer-facing experience.
• Strong communication and writing skills.
• Uphold professional appearance.
• Ability to build relationships with contractors in the branch.
• Understand and decipher sales metrics and reports.
• Inventory management experience with basic math tests (cycle counts, pricing/margin, sqft).
• Comfortable in a fast-paced, high-stress environment.
• JD Edwards experience is preferred but not required.

Responsabilidades

• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment.
• Provide accurate and expert information; be responsive to concerns of all Branch customers, including those under other sales personnel accounts.
• Serve as the first point of contact between the client and Emser; ensure a welcoming customer-facing service environment.
• Have extensive product knowledge and overview; explain brand identity and product philosophy.
• Assist customers at the counter alongside the Customer Support Representative.
• Organize account base into categories and prioritize activities by imminent sales potential.
• Develop and implement plans for longer-term sales cycles.
• Partner with Management in weekly sales meetings to identify goals and balance account management activities.
• Participate in sample design and creation when needed.
• Provide samples to trade accounts, referrals and walk-in clients; coordinate with Branch Management on sample setups per merchandising standards.
• Build sales in branch by explaining product knowledge and identifying customer needs.

Conocimientos

Sales experience

Communication skills

Professional appearance

Relationship building

Sales metrics & reports

Inventory management

High-stress environment

JD Edwards (optional)

Descripción del empleo

• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
• Customer facing service and is the first point-of-contact between the client and Emser
• Have extensive product knowledge and overview
• Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
• Assist customers at the counter alongside the Customer Support Representative
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
• Develop and implement plans for longer term sales cycles
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
• Build sales in branch by explaining product knowledge to customers and identifying their needs

Key Responsibilities

• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
• Customer facing service and is the first point-of-contact between the client and Emser
• Have extensive product knowledge and overview
• Understand and be able to explain Emsers brand identity, competitive differentiation, and product philosophy
• Assist customers at the counter alongside the Customer Support Representative
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
• Develop and implement plans for longer term sales cycles
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
• Build sales in branch by explaining product knowledge to customers and identifying their needs

Qualifications (Knowledge/Skills/Abilities/Experience)

• 3 plus years of sales and customer facing experience
• Strong communication and writing skills
• Uphold professional appearance
• Ability to build relationships with contractors in the branch
• Understand and decipher sales metrics and reports
• Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
• Comfortable in a fast-paced, high stress environment
• JD Edwards experience (preferred, but not required)

Working conditions (Branch/DC Positions)

• Work in enclosed offices, partially enclosed warehouse spaces
• Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays
• Work the day shift from Tuesday Saturday to support business needs.

Physical Requirements (Branch/DC Positions)

• Stand, use hands, and reach with hands and arms
• Walk, stoop, kneel, crouch, or crawl
• Sit, climb or balance
• Lift and/or move up to 50 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus
• ability to speak and hear; ability to visually detect product color and shading variation
• Occasional driving both in short and long distance trips for meetings/ training, client appointments in a personally owned vehicle and potentially a Company or rented delivery vehicle, at Managements direction
• routine set up of samples and displays
• ability to operate sample making equipment.

Qualifications

Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.