Inside Sales Rep

WOC Energy; Northern (KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA) & FSA

401(k) with company match

Paid holidays and paid time off

Company-paid life/AD&D insurance

Long-term disability coverage

Employee Assistance Program (EAP)

Optional supplemental life and short‑/

Job summary

WOC Energy is seeking an energetic Inside Sales representative to convert inbound inquiries into lasting customers. You’ll manage inquiries via phone, web, and IVR, qualify leads, and guide buyers through the process to secure first-call resolutions.

You’ll maintain Salesforce records, collaborate with service teams, and strive to exceed personal sales goals while delivering excellent customer experience.

Qualifications

• 2+ years of inside sales or customer-facing sales experience.
• Demonstrated success meeting or exceeding sales goals in a phone-based sales environment.
• Strong verbal communication and active listening skills with the ability to build trust quickly.
• Experience using Salesforce or a comparable CRM platform to manage customer interactions and sales activity.
• Ability to manage multiple customer conversations while maintaining accuracy, organization, and follow-through.

Responsibilities

• Respond to inbound customer inquiries generated through our IVR system, phone channels, and web submissions.
• Qualify customers and recommend solutions that best fit their needs.
• Convert opportunities across key customer segments, including move-in/move-out customers, customers switching providers, and new residential customers.
• Guide customers through the sales process and work toward successful first-call resolutions whenever possible.
• Record customer interactions, lead outcomes, and sales activities in Salesforce.

Skills

Inside sales experience

Communication skills

Active listening

CRM experience (Salesforce)

Multi-tasking

Education

Associate's or Bachelor's degree in Business, Communications, or a related field

Tools

Salesforce

Job description

Every conversation you have helps someone get essential services set up quickly and confidently during a major life transition, whether they're moving into a new home or switching providers. As one of the first people customers interact with, you'll directly influence revenue growth, customer satisfaction, and the overall experience they have with our company from day one.

This role is ideal for someone who enjoys turning inbound opportunities into long-term customers through consultative selling, attentive service, and strong follow-through.

What You'll Do

Drive Inbound Sales Growth

• Respond to inbound customer inquiries generated through our IVR system, phone channels, and web submissions.
• Qualify customers and recommend solutions that best fit their needs.
• Convert opportunities across key customer segments, including move-in/move-out customers, customers switching providers, and new residential customers.
• Guide customers through the sales process and work toward successful first-call resolutions whenever possible.
• Consistently achieve individual conversion and revenue targets.

Own the Customer Journey

• Serve as the primary point of contact from initial inquiry through signed agreement.
• Create a straightforward, low-friction buying experience that builds customer confidence.
• Coordinate with local service teams to schedule site visits and installations.
• Ensure all customer and installation information is complete and accurately documented before handoff.
• Support a smooth transition to the service team following installation.

Manage Regional Coverage

• Support inbound sales activity across multiple service centers within your assigned region.
• Adjust priorities as call volume fluctuates due to seasonal demand and business needs.
• Stay current on product offerings, pricing updates, and promotional programs.

Maintain CRM Accuracy and Performance Visibility

• Record customer interactions, lead outcomes, and sales activities in Salesforce.
• Monitor personal performance metrics and identify trends affecting conversion rates.
• Participate in coaching sessions, team meetings, and ongoing skill development.

Must Have

• 2+ years of inside sales, inbound sales, or customer-facing sales experience.
• Demonstrated success meeting or exceeding sales goals in a phone-based sales environment.
• Strong verbal communication and active listening skills with the ability to build trust quickly.
• Experience using Salesforce or a comparable CRM platform to manage customer interactions and sales activity.
• Ability to manage multiple customer conversations while maintaining accuracy, organization, and follow-through.

Nice to Have

• Experience in residential services, utilities, energy, home services, or related industries.
• Familiarity with IVR-routed inbound sales environments.
• Experience coordinating schedules, installations, or service delivery across multiple teams.
• Associate's or Bachelor's degree in Business, Communications, or a related field.
• Experience handling customer objections and using a consultative sales approach.

What You'll Actually Do in Your First 30 Days

• Complete onboarding and product training to become proficient in our residential offerings, pricing, promotions, and sales process.
• Learn our inbound lead workflow, IVR routing process, Salesforce CRM, and installation scheduling procedures.
• Begin handling inbound customer inquiries with coaching support while building confidence in qualification, objection handling, and closing conversations.
• Establish a consistent process for documenting customer interactions, coordinating installations, and handing off completed sales to operations teams.

What Success Looks Like After 90 Days

• Independently manage a full pipeline of inbound phone and web-generated leads.
• Consistently meet or exceed established conversion rate targets.
• Maintain accurate Salesforce records and handoff documentation that enables smooth, on-time installations.
• Build strong working relationships with branch and operations teams, resulting in a seamless customer experience from sale to service activation.

Why People Succeed Here

The people who thrive in this role are those who enjoy helping customers make informed decisions while balancing sales performance with a great customer experience. You'll have clear expectations, regular coaching, and the autonomy to own your results while working closely with teammates who want to see each other succeed.

Pay: $24 hourly with a commission plan

Benefits include:

• Medical, dental, and vision insurance options
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401(k) with company match
• Paid holidays and paid time off
• Company-paid $50,000 life/AD&D insurance
• Long-term disability coverage
• Employee Assistance Program (EAP)
• Optional supplemental life and short-term disability coverage

Culture

We believe great sales results come from treating customers well and supporting each other as a team. You'll work with people who value accountability, collaboration, and continuous improvement without losing sight of the human side of the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.