Inside Sales Rep

Allied Roofing Partners; New Jersey; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Remote work opportunity

Commission eligible

Training and coaching

Job summary

Heritage Builders is seeking an Inside Sales Representative to engage homeowners via inbound and outbound calls, qualify leads, and set appointments for the sales and operations teams. The role is remote, hourly with commission, and focused on delivering an excellent customer experience while driving revenue.

You will manage follow-up, maintain CRM records, and work toward conversion goals, all within a performance-driven but supportive team environment.

Qualifications

• Strong sales, communication, and customer service skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Comfortable using computers, CRM systems, and other technology.
• Proven ability to follow up and move conversations toward a sale.

Responsibilities

• Handle inbound and outbound calls with homeowners and prospective customers.
• Respond quickly to new inquiries and leads, scheduling appointments.
• Build rapport and identify roofing/exterior home improvement needs.
• Follow up consistently with leads and move opportunities through the sales process.
• Maintain accurate customer information in the CRM and communicate timelines.

Skills

Sales

Communication

CRM

Remote work

Detail oriented

Multitasking

Team player

Tools

CRM systems

Job description

INSIDE SALES REPRESENTATIVE

Heritage Builders

Remote | Full-Time

$24.00 per Hour + Commission

ABOUT HERITAGE BUILDERS

Heritage Builders is a growing construction and exterior services company backed by Allied Roofing Partners, a rapidly expanding national platform of leading roofing and exterior remodeling brands across the United States. We are focused on delivering exceptional customer service, operational excellence, and long-term growth while maintaining a strong, team-oriented culture.

We are currently seeking a motivated, energetic, and sales-focused Inside Sales Representative to join our remote team. This position will work directly with homeowners through inbound and outbound calls, lead follow-up, appointment setting, and sales conversations.

This is an excellent opportunity for someone who enjoys talking with customers, is motivated by performance, and wants the stability of an hourly position with additional commission earning potential.

COMPENSATION

• $24.00 per hour
• 1% commission on gross revenue sold
• Commission increases to 1.5% of gross revenue sold when sales conversion exceeds 20% during the monthly measurement period
• Performance measured on a calendar-month basis
• Hourly compensation plus commission opportunity

ABOUT THE ROLE

The Inside Sales Representative will serve as one of the primary points of contact for homeowners and prospective customers.

You will be responsible for handling inbound and outbound customer calls, following up with leads, identifying customer needs, scheduling appointments, maintaining accurate CRM information, and helping convert opportunities into sales.

This is more than a traditional call center or customer service position. We are looking for someone who can provide an excellent customer experience while also recognizing sales opportunities, following up consistently, and confidently moving customers through the sales process.

The ideal candidate is energetic, competitive, organized, coachable, and comfortable spending a significant portion of the day speaking with homeowners.

WHAT YOU'LL DO

• Handle inbound and outbound calls with homeowners and prospective customers
• Respond quickly and professionally to new customer inquiries and leads
• Build rapport with homeowners and identify their roofing or exterior home improvement needs
• Follow up consistently with new and existing leads
• Schedule appointments for the appropriate sales or operations team
• Help move qualified opportunities through the sales process
• Discuss company services and help homeowners understand their options
• Follow up on estimates and outstanding sales opportunities
• Work to convert leads and opportunities into sold projects
• Maintain accurate customer information, notes, follow‑up activity, and sales information within the CRM
• Confirm appointments and maintain consistent communication with homeowners
• Communicate with customers regarding scheduling, project timelines, and general questions
• Work closely with sales and operations teams to ensure a smooth customer experience
• Meet individual activity, conversion, and sales expectations
• Participate in ongoing sales training, coaching, and team meetings
• Help improve customer response times, conversion rates, and overall customer experience

WHAT WE'RE LOOKING FOR

• Strong sales, communication, and customer service skills
• Comfortable handling a high volume of inbound and outbound calls
• Confident speaking with homeowners throughout the day
• Comfortable asking questions, identifying customer needs, and moving conversations toward a sale
• Motivated by individual performance and commission opportunities
• Strong follow‑up skills
• Positive attitude and professional phone presence
• Strong organizational and multitasking abilities
• Ability to work independently and remain productive in a remote environment
• Comfortable using computers, CRM systems, email, phone systems, and other technology
• Strong attention to detail and accurate documentation
• Dependable, coachable, and team‑oriented
• Able to maintain professionalism in a fast‑paced, performance‑driven environment

PREFERRED EXPERIENCE

• Previous inside sales, call center, appointment setting, or customer service experience
• Roofing, construction, exterior remodeling, or home services experience preferred
• Experience handling both inbound and outbound customer communication
• Previous experience working with CRM systems
• Experience following up with leads and closing sales opportunities
• Remote work experience preferred

WHY JOIN HERITAGE BUILDERS?

• $24.00 per hour plus commission
• Opportunity to increase commission percentage based on monthly sales conversion
• Remote work opportunity
• Stable and growing organization
• Backed by Allied Roofing Partners, a national platform with long‑term growth opportunities
• Performance-driven but team‑oriented culture
• Ongoing training and coaching
• Career advancement opportunities
• Opportunity to grow within sales, customer experience, or operations

LOCATION

Remote Position

Heritage Builders is based in New Jersey.