Inside Sales Rep

Patterson; Manchester (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full Medical

Dental

Vision

401(k) Match

PTO

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Parental and Adoption Leave

LifeWorks (EAP)

Job summary

Patterson is seeking an Inside Sales Representative to drive sales through inbound and outbound calls while maintaining strong customer relationships. You will manage orders, quotes, and communications, and learn the product and market to advise customers effectively.

The role emphasizes customer service, accuracy, and collaboration with manufacturing partners, with travel around a regional area as needed.

Qualifications

• Associate’s Degree, or equivalent work experience.
• Exceptional customer service and organization skills.
• Effective verbal, written, and interpersonal communication.

Responsibilities

• Make and answer inbound/outbound calls to generate and grow sales.
• Maintain accurate customer/territory records and document opportunities.
• Verify pricing/terms and support order entry/AR policies.
• Provide product/technical information and solutions to customers.
• Develop referrals and upsell/cross-sell when appropriate.

Skills

Exceptional customer service

Organization

Verbal and written communication

Education

Associate’s Degree or equivalent work experience

Bachelor’s Degree in Business

Tools

SAP

Job description

Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.Job SummaryAs an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency.Essential FunctionsTo perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.AdministrativeEnsure accuracy of customer transactions in order entry system such as orders, quotes, returns, etcMaintain accurate customer and territory records; document all customer interactions and potential sales opportunitiesGain understanding of and adhere to Accounts Receivables policies and practicesRun sales reports for all sales activity.Monitor scheduled shipment dates to ensure timely deliveryVerify price and terms in accordance with standard procedures and customer profitability profilesMultitask and work within multiple computer systems and communication platforms simultaneouslyCustomer RelationsDevelop strong working relationships across the business/functions, as well as with customers and manufacturing partnersProvide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashionGenerate SalesMake regular outbound calls to assigned customers/territoriesGenerate new and repeat sales by providing product and technical information to customers in a timely mannerIdentify customer requirements and expectations in order to recommend specific products and/or solutionsUse appropriate selling tactics such as up-selling and cross-selling when needed.Educate customers about product features and benefits to grow sales and improve customer satisfactionGenerate referrals from current customers and manufacturers’ representatives.Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competitionThe Inside Sales Representative may perform other duties as assignedJob QualificationsRequired QualificationsAssociate’s Degree, or equivalent work experienceExceptional customer service and organization skillsAccuracy and strong attention to detail.Effective verbal, written, and interpersonal communication skillsGeneral computer proficiency including knowledge of MS OfficePreferred QualificationsBachelor’s Degree in Business or equivalent combination of education and experienceInside sales experience; previous success exceeding sales goals is a plusProficiency in SAPWorking ConditionsPhysical DemandsLifting or Carrying, occasional, up to 25 poundsSitting or Standing, majority of work dayEnvironmental FactorsOperate a computer of other office devicesTalking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate informationReading and sight, requires frequent review of customer informationTravel and On-call·This position provides the opportunity for minimal travel (10%) in a regional area for a sales ride-along or training opportunityWhat's In It For You:We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$17.36 - $22.55EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.