Inside Sales Professional

SafeStreets; Northern (KY); Hybrid; USD 40,000 - 70,000; Full time

Job summary

SafeStreets USA is seeking an Inside Sales Professional to handle inbound and outbound calls, convert qualified leads to customers, and drive quick installations across the United States. The role emphasizes adherence to sales processes, accurate CRM documentation, and achieving conversion and revenue targets.

The position is full-time, with performance-based compensation and potential bonuses. Candidates should be comfortable in a remote or office-based setting and meet the outlined education

Qualifications

• Excellent verbal communication and active listening skills.
• Ability to follow structured sales processes and accept coaching.
• Basic computer proficiency and familiarity with CRM systems.
• Experience in inside sales or call center preferred.
• High school diploma or GED preferred.

Responsibilities

• Handle inbound and outbound sales calls professionally.
• Present home security solutions clearly to prospects.
• Convert leads into completed sales following scripts.
• Schedule installations within 10 days or fewer.
• Collect activation payments at the point of sale when possible.
• Document customer information and sales activity in CRM.
• Manage call flow to maximize talk time and sales.
• Participate in coaching sessions and ongoing training.
• Maintain compliance with policies and regulatory requirements.
• Meet or exceed individual performance goals.
• Monitor metrics like conversion, installation speed, and revenue per hour.
• Adhere to safety and company standards.

Skills

Verbal communication

Active listening

Sales process following

Coaching

Education

High school diploma or GED

Tools

CRM systems

Job description

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

The Inside Sales Professional is responsible for handling inbound and outbound sales calls and converting qualified leads into home security customers. This role focuses on consistent execution of the sales process, urgency in scheduling installations, and collecting activation at the point of sale. Inside Sales Professionals are measured by conversion, installation outcomes, efficiency, and install speed. This is a full-time, performance-driven role.

Essential Functions and Responsibilities

The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

Handle inbound and outbound sales calls in a professional and compliant manner

Present home security solutions clearly and confidently to prospective customers

Convert qualified leads into completed sales following approved scripts and processes

Schedule customer installations with a target baseline of 10 days or fewer from sale to install

Collect activation payments at the time of sale whenever possible (Charge Today)

Accurately document customer information and sales activity in CRM systems

Manage call flow efficiently to maximize talk time and sales opportunities

Participate in coaching sessions, call reviews, and ongoing training

Maintain compliance with company policies, quality standards, and regulatory requirements

Consistently meet or exceed individual performance goals

ConversionPercentage: Lead tosale

In-GroundPercentage: Sale to install

EfficiencyPercentage: Sales or revenue per hour worked

Charge TodayPercentage: Activation collected at point of sale

Days to Install: Average days from sale to installation (10-day baseline expectation)

Call Activity: Calls handled per hour and schedule adherence

Must be able to lift up to 25 lbs and sit or stand for periods throughout the work day

Work is performed in a remote or office-based inside sales environment

Minimal travel required (if applicable)

Licenses, Certifications, & Educational Requirements

All SafeStreets employees must be 18 years of age or older.

Education Required - High school diploma or GEDPreferred

Experience Required - Strong verbal communication and active listening skills - Ability to follow structured sales processes and accept coaching - Basic computer proficiency and comfort using CRM systems

Certifications/Licenses Required - None required for this role

Preferred Qualifications - Previous inside sales, call center, or customer-facing experience - Experience sellinghome security, telecom, or subscription-based services - Demonstrated ability to consistently meet or exceed sales goals

Compensation

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay is defined as commission-based compensation tied to completed sales and performance metrics and will be shared in a separate compensation plan.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.