Inside Sales Pro — Growth, Solutions & Service

Ihrie Supply Company; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Bonus program

Comprehensive benefit program (medical

Ongoing training

Growth opportunities

Job summary

Ihrie Supply Company in Raleigh, NC is seeking a motivated sales professional to generate new and repeat sales by providing product and technical information. You will determine customer requirements and recommend solutions while maintaining high service standards.

Join a team that values growth, offers a bonus program and comprehensive benefits, and provides ongoing training to advance your career in plumbing and HVAC supplies.

Qualifications

• 1–3 years of experience in a related wholesale distribution business.
• Ability to work in a team environment.
• Excellent interpersonal, organizational, and communication skills.
• Strong customer service and problem-solving skills.
• Plumbing and HVAC experience preferred but not required.
• Ability to pass pre-employment drug screening, criminal and MVR background checks.

Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Recommend alternate products based on cost, availability or specifications.
• Present pricing and process returns in accordance with company policy.
• Accurately process customers' transactions such as orders, quotes or returns.
• Provide accurate information regarding availability or in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability.
• Increase sales and average order size by cross-selling, up-selling, add-on sales and promotional items.
• Educate customers about terminology, features and benefits of products to improve sales and satisfaction.
• Monitor scheduled shipment dates to ensure ongoing customer satisfaction and resolve complaints.
• Contact customers following sales to ensure ongoing satisfaction and resolve complaints.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training, trade shows, or reading trade journals.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Assist in physical inventory and cycle counts.

Skills

Customer service

Sales experience

Communication

Team player

Problem solving

Tools

Epicor Eclipse

Job description

Ihrie Supply Company in Raleigh, NC is seeking a motivated sales professional to generate new and repeat sales by providing product and technical information. You will determine customer requirements and recommend solutions while maintaining high service standards.

Join a team that values growth, offers a bonus program and comprehensive benefits, and provides ongoing training to advance your career in plumbing and HVAC supplies.