Inside Sales Pro — Growth & Bonus Opportunity

Sunstate Equipment Co.; North Charleston (SC); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

$200 annual work boot allowance

Rent equipment for free

Prescription safety glasses provided

My Holiday benefit

Vacation overtime averaging

Robust benefits

Job summary

Sunstate Equipment Co. is hiring an Inside Sales Representative in North Charleston, SC, to generate revenue and grow customer relationships. The role emphasizes proactive needs discovery, equipment solutions, and account development in a fast-paced rental environment.

You will handle reservations, contracts, deliveries, and billing while learning Sunstate's fleet and systems. Competitive pay starts at $24–$31/hr with weekly pay and strong benefits.

Qualifications

• Associate or bachelor's degree preferred; degrees in business, communications, or related fields preferred.
• Strong interpersonal skills and the ability to build rapport quickly with customers and teammates.
• Demonstrated ability to ask thoughtful questions, listen actively, and identify customer needs.
• Interest in sales, account management, or customer success with a willingness to learn and grow.
• Confident communicator who is comfortable engaging customers by phone and in person.
• Detail-oriented with the ability to process information accurately and follow procedures.
• Organized and able to manage multiple tasks, requests, and follow-ups in a fast-paced environment.
• Self-starter who takes initiative, follows through on commitments, and seeks feedback to improve.
• Adaptable and resilient with the ability to stay positive when faced with challenges or shifting priorities.
• Strong technology aptitude with the ability to learn systems like Salesforce and RentalMan (AS400).
• Familiarity with DOT guidelines related to equipment transport a plus.
• Proficiency in Microsoft Office (Outlook, Excel, Teams)

Responsibilities

• Engage customers confidently to uncover needs, recommend rental solutions, and expand orders through suggestive selling.
• Proactively open new accounts and increase revenue per transaction.
• Assist customers with equipment selection by understanding job site needs and Sunstate's fleet offerings.
• Participate in local sales campaigns, and seasonal equipment pushes to increase branch volume.
• Maintain a steady cadence of outbound calls and follow-ups to drive revenue.
• Conduct proactive follow-up on leads generated from a variety of sources.
• Convert interest into rental opportunities and document all leads in Salesforce.
• Respond to customer inquiries with urgency and professionalism.
• Support walk-in customers and phone calls, acting as a reliable first point of contact.
• Resolve service or rental issues promptly and empathetically to ensure satisfaction.
• Collaborate with internal teams to ensure seamless and timely communication with the customer.
• Execute all steps in the rental cycle: reservations, contracts, deliveries, returns, and adjustments.
• Accurately process orders, collect documentation and input information into RentalMan (AS400).
• Ensure clean data in RentalMan and Salesforce to support seamless service delivery.
• Monitor open contracts daily to ensure timely billing and resolution of issues such as damages or disputes.
• Demonstrate basic awareness of DOT-related regulations while supporting dispatch coordination or equipment delivery planning.
• Partner with Dispatch, Yard, Service, and OSRs to ensure customer expectations are met.
• Communicate special requests, deadlines, or changes to ensure alignment across teams.
• Share qualified leads and maintain real-time communication.
• Balance multiple customer demands with discipline, follow-through, and urgency.
• Stay composed under pressure and model adaptability during busy periods.
• Own follow-ups, commitments, and customer outcomes with personal accountability.
• Manage priorities

Skills

Interpersonal skills

Customer needs assessment

Proactive prospecting

Account management

Education

Associate or bachelor's degree

Business/communications degree preferred

Tools

Salesforce

RentalMan (AS400)

Microsoft Office

Job description

Sunstate Equipment Co. is hiring an Inside Sales Representative in North Charleston, SC, to generate revenue and grow customer relationships. The role emphasizes proactive needs discovery, equipment solutions, and account development in a fast-paced rental environment.

You will handle reservations, contracts, deliveries, and billing while learning Sunstate's fleet and systems. Competitive pay starts at $24–$31/hr with weekly pay and strong benefits.